Re: Conversation with Rachael Rubin

Hi, welcome to TRIANGL! Please verify your order using the verification button so we can check the delivery status and help locate your package.

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Your order #2337244NA is currently in transit, but there was a delivery exception at the delivery location. The shipping address we have on file is 2029 W Pierce Ave Apt 3e, Chicago, IL 60622. You can track your package with tracking number 525701711190 here: [https://www.fedex.com/fedextrack/?trknbr=525701711190](https://www.fedex.com/fedextrack/?trknbr=525701711190) Please check with your neighbors, building reception, or anyone who might have accepted the package on your behalf. A live agent will join shortly to assist further with locating your package due to this delivery exception.

Hi there! I’m Kelly, and I'll be helping you today. :)

I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.

I want to make sure you get the most accurate help for this. Our Orders Team is best equipped to handle these particular details. Rest assured your concern has already been escalated and you should hear back from them within today. Kindly monitor your spam and junk folder too as some emails ends up there.

Thank you so much for understanding. Do you have any other concerns that I can help you with?

Hello, shipment concern.Thank you - 2337244NA - https://www.fedex.com/fedextrack/?trknbr=525701711190&trkqual=2461180000~525701711190~FX

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Related to Undeliverable BULK emails: https://triangl.gorgias.com/app/ticket/222986115 Thank you. x

Dear Rachael, Thank you for your recent order. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. Your parcel is at the FedEx location in CHICAGO, IL. We’ve been informed by FedEx that they attempted to complete the delivery to no avail. You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use the tracking number 525701711190 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Dear Rachael, Thank you for your recent order. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. Your parcel is at the FedEx location in CHICAGO, IL. We’ve been informed by FedEx that they attempted to complete the delivery to no avail. You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use the tracking number 525701711190 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Part of Undeliverable BULK emails:https://triangl.gorgias.com/app/ticket/222986115 Consulting Ms. Yvonne.

Approved for reprocessing. Thank you. x

Dear Rachael, Thank you for your for getting back to us and thank you as well for taking the time to reach out to FedEx. For our records, kindly allow us to first coordinate with our FedEx point of contact to confirm the current status of your parcel. If the parcel is being returned to sender, please note that these shipments are typically low priority, and the return process may take approximately 2 to 3 weeks before it reaches our warehouse. At this stage, we are unable to intercept or reship the parcel due to hygiene and sanitary protocols. Just to clarify, we did send an email notifying you of the parcel’s status on May 26th. Please see the snapshot below for your reference. That said, we understand how the email could have been easily missed and we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost. Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed and proceed with a refund, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. We await your reply. Kindest, Katrina x

Dear Rachael, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2360365NA to be shipped to the new address below: Rachael Rubin C/O Capital One 77 W Wacker Dr Chicago IL 60601 United States +1 630-615-1566 You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Jesselle