Hi,
I wanted to exchange the top from my order to a different style in the same print. Is that possible? When I attempt it through the website it only offers the same style top in different sizes.
Order # 2367690NA
Maia-Gara scoop textured bikini top (L) wanted to exchange to Vinca-Gara textured triangle (L)
The scoop style just doesn't offer enough coverage in the cup and it's not small enough around. Thank you so much for your time!
Ashley K Sandwick
AGENT2026-07-02 10:39:28Ā· email/helpdesk
Hi Ashley,
Thank you for getting in touch. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We are confirming your exchange request and have approved the exchange for the following items:
Returning: MAIA - GARA Textured Scoop Bikini Top / L
(Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For: VINCA - GARA Top / L
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: A24B842949624
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Pearl
AGENT2026-07-02 10:40:19Ā· email/helpdeskINTERNAL
#2367690NA A24B842949624 / VINGARTOPL 46
CUSTOMER2026-07-09 17:50:24Ā· email/email
Hi,
Here is the requested proof of shipment.
Ashley K Sandwick
CUSTOMER2026-07-09 18:08:12Ā· email/email
Hi!
Sorry the last message was empty. Here is proof of shipment.
Thank you.
Ashley K Sandwick
AGENT2026-07-14 03:57:50Ā· email/helpdesk
Dear Ashley,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Kyla
AGENT2026-07-14 03:59:05Ā· email/helpdeskINTERNAL
2367690NA A24B842949624
PROCESSED 7/14/26
NEW ORDER #2389464NA
SD 7/9/26
ADD 7/13/26
TN 874176427443