Hello,
I just placed an order (#2365765NA) and need to switch the delivery address and billing address.
The delivery address:
2240 N Halsted St.
Chicago, Illinois 60614
Billing address:
6842 Osage Ave.
Downers Grove, IL 60516
Let me know if you are able to change the addresses. Thank you!
Allie Coyne
AGENT2026-06-16 23:16:55· email/helpdesk
Dear Allie,
Thank you for your recent purchase.
This is to confirm that we’ve updated your shipping information as requested. Please review the details below:
Allie Coyne
2240 N Halsted St
Chicago IL 60614
United States
+1 312-909-1885
I also understand your concern regarding the billing address. Unfortunately, our system does not allow us to change billing information once an order has been processed. Upon checking, I can confirm that your payment went through successfully without any issues. As long as the recipient name and shipping address are correct, we can ensure your bikinis are delivered safely to their destination.
What we can do is add a note to your order with the correct billing address you provided, so it’s on record for reference.
If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships.
Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised.
You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette
CUSTOMER2026-06-17 01:50:07· email/email
Yes, that is the correct shipping address.
Thank you so much!
AGENT2026-06-17 07:37:53· email/helpdesk
Dear Allie,
Thank you for getting back to us with your confirmation.
We will send it to our shipper so they can update the order from their end. You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case.
Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.