Re: Exchange Request

Hi Returns Team, Opal reached out via IG. Forwarding for your assistance, please. Thank you x > Hi, I just ordered your bikinis and I absolutely love them just that the sizing is not as mentioned. I got size up because you guys said to size up and lick. I saw a lot of reviews to size up two and they’re just huge so I requested a return. But still haven’t heard back if you guys could answer my email that would be appreciated opalonuzan@gmail.com

EXC approval ff up LC https://triangl.gorgias.com/app/ticket/224695698

Dear Opal, Thank you for getting in touch, we have received your Exchange Request #1C475E2932591 & 981CB12932567. We are eager to assist but unfortunately, one of the style you have selected is out of stock: ESTE - CHERRY ZEBRA SPLASH Scoop Crop Bikini Top: S/Bottom S / Standard / Cheeky We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2348115NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn

#2348115NA 981CB12932567 / OOS: | ESTCHE4TOPS 0 | STACHE4BBOTS 0 & #2348115NA 1C475E2932591 / with Stocks: | VINHUBTOPM 74 | TIEHUBBBOTXS 55

Hi Opal, Thank you for your message. We sincerely apologize for the delay in our response. We understand that you wish to place a new order instead. Kindly use the free shipping code EXCHANGE-TRIANGL-22 directly on our website. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - CHERRY ZEBRA SPLASH TOP L / Bottom M / Standard / Cheeky VINCA - HUBE TOP L / Bottom S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 1C475E2932591 AND 981CB12932567 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RT OF https://triangl.gorgias.com/app/ticket/224739264 RF 2348115NA 1C475E2932591 AND 981CB12932567

latest ticket https://triangl.gorgias.com/app/ticket/224992781