Re: Haven't received order

Dear Brooke, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Katrina x

GE Query: https://globale-b2b.zendesk.com/hc/en-us/requests/5824294 GE Ticket in Gorgias: https://triangl.gorgias.com/app/ticket/227712602

Dear Brooke, Thank you for getting back to us. We completely understand how disappointing this is, especially with your trip coming up on Sunday. We’re really sorry this hasn’t reached you yet. We’ve already sent a request to DHL to follow up on the shipment, but we haven’t received a response at this time. We’re continuing to monitor this closely and will update you as soon as we hear back from them. If there’s any change or if we can arrange an alternative solution depending on what DHL confirms, we’ll make sure to support you the best we can. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Please check with GE/DHL on June 26 and update CX. Thank you. x GE Query: https://globale-b2b.zendesk.com/hc/en-us/requests/5824294 GE Ticket in Gorgias: https://triangl.gorgias.com/app/ticket/227712602

Dear Brooke, This is Katrina from Triangl's Orders team again with an update about your concern. We completely understand how stressful it is to be waiting on this and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to DHL about your order and we have received an update regarding your shipment. The parcel is currently being held at the local post office and is ready for self-collection/pickup at: Alexandra LPO 67 Grant St Alexandra VIC 3714 Please bring a valid government-issued photo ID as this may be required for verification by the post office. You may use your tracking number 8572043863 as reference. Please arrange to collect your parcel before 3rd July 2026. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. We understand that the shipment was expected to be delivered to your shipping address. We have asked the courier for clarification regarding why the parcel was redirected for collection; however, they have not yet provided us with this information. We will share any updates as soon as we receive them. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x

Hi Brooke, That's wonderful news. Thank you so much for the update! On behalf of Katrina, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Confirmed: Delivered, Tracking Code: 8 5 7 2 0 4 3 8 6 3 Last Update: Friday, June 26, 2026 at 1:19 PM (UTC +10:00), WHANREGARWEN - AUSTRALIA OR_Pending CLOSED Shiela (6.30.26)