Re: I have a question about my order, 2364950NA, Yes. It says it was supposed to be delivered about a we ...

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1. CUSTOMER2026-06-30 01:18:35· chat/gorgias_chat
   I have a question about my order
2. AI_AGENT2026-06-30 01:18:58· chat/api
   Hi, welcome to TRIANGL! Could you please provide your order number or the email address used at checkout? That way, I can locate your order and assist you with your question.
3. CUSTOMER2026-06-30 01:19:17· chat/gorgias_chat
   2364950NA
4. AI_AGENT2026-06-30 01:19:38· chat/api
   Your order #2364950NA, placed on June 16, 2026, is currently in transit. The tracking number is 530814908489. You can track your package here: [https://www.fedex.com/fedextrack/?trknbr=530814908489](https://www.fedex.com/fedextrack/?trknbr=530814908489). The expected delivery timeframe is 3–5 business days after processing, so your order is on its way. Is there anything else I can help you with?
5. CUSTOMER2026-06-30 01:20:27· chat/gorgias_chat
   Yes. It says it was supposed to be delivered about a week ago. It was ordered 13 days ago. Can I chat with the representative?
6. AI_AGENT2026-06-30 01:20:36· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
7. AGENT2026-06-30 01:21:13· chat/helpdesk
   Hi!
8. AGENT2026-06-30 01:21:31· chat/helpdesk
   You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
9. AGENT2026-06-30 01:21:39· chat/helpdesk
   Thanks for your recent order, Jada.
10. AGENT2026-06-30 01:21:52· chat/helpdesk
    Upon checking, it is estimated to be delivered on June 29.
11. AGENT2026-06-30 01:22:04· chat/helpdesk
    https://www.fedex.com/fedextrack/?trknbr=530814908489&trkqual=2461209000~530814908489~FX
12. CUSTOMER2026-06-30 01:22:06· chat/gorgias_chat
    Hi jenina. Can you see my prior message? I’m concerned about this order as it was ordered 13 days ago and FedEx keeps saying that it will be delivered, but it shows that it is still in transit.
13. CUSTOMER2026-06-30 01:22:46· chat/gorgias_chat
    I know. That’s the problem. It says it was supposed to be delivered by the end of the day every day for the last week. It still shows that it’s in Memphis, Tennessee and I live in Minnesota.
14. AGENT2026-06-30 01:23:02· chat/helpdesk
    Okay, sorry to know that.
15. AGENT2026-06-30 01:23:14· chat/helpdesk
    Let me escalate your concern to our Orders Team to check this for you.
16. CUSTOMER2026-06-30 01:23:28· chat/gorgias_chat
    Thank you for your concern. Is there anything you could do to assist with communication with FedEx?
17. AGENT2026-06-30 01:23:28· chat/helpdesk
    What's the best email to contact you, please?
18. CUSTOMER2026-06-30 01:23:51· chat/gorgias_chat
    Thank you for escalating. My email is Jadaschmidt@iCloud.com
19. AGENT2026-06-30 01:24:42· chat/helpdesk
    Noted, and you're welcome!️ Is there anything else I might be able to help you with today?
20. CUSTOMER2026-06-30 01:25:07· chat/gorgias_chat
    Do they have a timeline on which they usually follow up?
21. AGENT2026-06-30 01:27:10· chat/helpdesk
    Oh, sorry. Please wait up to 24 hours for their confirmation email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
22. CUSTOMER2026-06-30 01:27:30· chat/gorgias_chat
    OK. Thank you for your help.
23. AGENT2026-06-30 01:27:58· chat/helpdesk
    Happy to help! Will there be anything else I can help you with?
24. AGENT2026-06-30 01:30:34· chat/helpdesk
    Checking in to see if you're still there?
25. AGENT2026-06-30 01:32:36· chat/helpdesk
    Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
26. AGENT2026-06-30 01:33:03· chat/helpdeskINTERNAL
    For your assistance, Orders Team! Thank you very much! x 2364950NA Can you see my prior message? I’m concerned about this order as it was ordered 13 days ago and FedEx keeps saying that it will be delivered, but it shows that it is still in transit. I know. That’s the problem. It says it was supposed to be delivered by the end of the day every day for the last week. It still shows that it’s in Memphis, Tennessee and I live in Minnesota.
27. AGENT2026-06-30 08:39:52· email/helpdesk
    Dear Jada, Thank you for your message, and I completely understand your concern. I'm sorry for the frustration caused by the repeated delivery estimates without any movement on the tracking. We've reviewed your shipment, and we can see that it is still showing in the FedEx network in Memphis, TN. Given the delay and the lack of progress, we'll reach out to FedEx directly to investigate the status of your shipment and determine what is causing the hold-up. As soon as we receive an update from their team, we'll let you know right away. We'll continue following up with FedEx until we have more clarity on your shipment's status. Thank you for your patience and understanding. We appreciate it, and we'll do our best to help get this resolved as quickly as possible. Kindest, Anna x
28. AGENT2026-06-30 08:40:41· email/helpdeskINTERNAL
    If no update by Jul 02, please FF up with FedEx and inform CX too. #2364950NA | 530814908489 Stuck in Memphis since Friday, 19/06/2026 Request #SFC38735716 created.
29. CUSTOMER2026-06-30 23:32:45· email/email
    Hi Anna, Thank you for following up. We just spoke with FedEx international and it appears that he is still stuck in Memphis,TN. I think they said something about customs. This was ordered about two weeks ago and was hoping to wear for an upcoming 4th of July weekend. Would it be possible to refund the shipping and give a partial credit? Thank you for following up and your consideration.
30. AGENT2026-07-01 03:23:43· email/helpdeskINTERNAL
    6/30/2026, 4:31 PM FedEx Case# SFC38735716 - Tracking Good morning Anna, Thank you for contacting FedEx. I am very sorry to hear that you have experienced a lack of tracking for shipment 530814908489 and regret any inconvenience this may have caused. I am handling investigation C-247093736 and would like to provide the below update. Upon checking, this shipment has been held in Memphis for several days. The system indicates that this has cleared customs but after the connection from Memphis to the next location had departed. The shipment is due to leave on the next connection. My only concern currently is that there is no official clearance scan. I have therefore reached out to FedEx USA for assistance to ascertain if this truly has cleared customs and if so when departure will be and if it has not cleared customs then I have asked for this to be pushed through. Please be assured that this will be investigated and I shall contact you with further information by 0945am 01.07.2026.
31. AGENT2026-07-01 03:30:18· email/helpdesk
    Dear Jada, This is Bernadette from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it. Please know we’ll continue to monitor this and follow-up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. Regarding your request to refund the shipping fee and a partial credit, while we can't make any guarantees at this stage, we've raised your request internally for review and will get back to you once we have an update to share. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Bernadette x
32. AGENT2026-07-01 03:30:44· email/helpdeskINTERNAL
    If no update by Jul 02, please FF up with FedEx and inform CX too. #2364950NA | 530814908489 Stuck in Memphis since Friday, 19/06/2026 Request #SFC38735716 created. Cx is also requesting any sort of discount due to the delay. Added to request sheet
33. CUSTOMER2026-07-06 17:08:46· email/email
    Hello, Can you please let me know if you have an update on this? Another week has passed and it doesn't appear that it's moved yet. What are my options? I really want this suit, but not sure if it is lost. Can you please let me know as soon as possible?
34. AGENT2026-07-06 21:53:00· email/helpdesk
    Dear Jada, Thank you for your patience while we followed up with the carrier regarding your shipment. We have received an update from FedEx confirming that your package is currently being held by customs. At this time, they have advised that no additional information or documentation has been requested. We understand that delays like this can be frustrating, and we sincerely apologize for the inconvenience. FedEx has informed us that the tracking information will be updated as soon as the shipment is released by customs. In the meantime, we kindly recommend continuing to monitor the tracking page for the latest updates. We have also reached out to FedEx to ask for the reason the shipment is currently being held by customs. If we receive any additional information, we will be sure to share it with you as soon as possible. Thank you again for your understanding and patience. Please don't hesitate to contact us if you have any questions or need further assistance. Kindest, Bernadette x
35. AGENT2026-07-06 21:53:22· email/helpdeskINTERNAL
    If no update by Jul 09, please FF up with FedEx and inform CX too. #2364950NA | 530814908489 FF email sent Request #SFC39203150 created.
36. CUSTOMER2026-07-07 21:16:41· email/email
    Hi Bernadette, Thank you for the reply. We will be patient waiting for this order, but we are requesting a 50% refund. Please advise. Thank you
37. AGENT2026-07-07 23:43:13· email/helpdesk
    Dear Jada, Thank you for your patience and for letting us know your request. I completely understand your frustration with this delay, and I'm sorry that your order has not arrived as expected. Unfortunately, FedEx has confirmed that they are unable to provide an estimated release date, as the customs clearance process is outside of their control. Regarding your request for a 50% refund, I understand why you're asking. While I'm not able to approve that request directly, I have escalated your concern to our team for review. We will carefully assess your request, although I do want to be transparent that we cannot guarantee it will be approved. We'll continue to monitor your shipment and keep you informed of any updates we receive. Thank you again for your patience and understanding while we work to assist you. Kindest, Bernadette x
38. AGENT2026-07-07 23:43:50· email/helpdeskINTERNAL
    If no update by Jul 10, please FF up with FedEx and inform CX too. #2364950NA | 530814908489 7/7/2026, 5:52 AM RE: FedEx Support Hub Case SFC39203150 - Tracking Good Morning Bernadette, Thank you for contacting FedEx. Hope you're well today. Sorry again for the delay with this shipment to the United States. Unfortunately, as nothing further has been requested, we can only advise that the goods are with customs awaiting release. Due to this, while I certainly understand the frustration this will cause, we can not advise when the goods will be released as it is out of FedEx control. Added to Request sheet as well
39. CUSTOMER2026-07-14 16:39:26· email/email
    Hello, This suit still has not arriv