CUSTOMER2026-06-27 20:25:50· chat/gorgias_chat
I accidentally ordered the wrong style bottoms. My order hasn’t shipped yet. Is there anyway I can change it?
AI_AGENT2026-06-27 20:26:03· chat/api
Hi, welcome to TRIANGL! Thanks for letting us know, sorry about that. Since your request is to change your order (wrong bottoms) before it ships, we’ll need a team member to review and assist. Order changes are possible within 8 hours of purchase, but even if you’re outside that window, the team can confirm.
Please hold on for a moment while I transfer the chat. You’ll get a response in about 1 min, and a live agent will be with you shortly.
AGENT2026-06-27 20:26:42· chat/helpdesk
Hi!
AGENT2026-06-27 20:26:54· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
CUSTOMER2026-06-27 20:26:58· chat/gorgias_chat
Hey, I accidentally ordered the wrong style bottoms. My order hasn’t shipped. Is there any way
CUSTOMER2026-06-27 20:27:06· chat/gorgias_chat
I can change it
AGENT2026-06-27 20:27:10· chat/helpdesk
I'm sorry to hear that. Can I have your order number, please?
CUSTOMER2026-06-27 20:28:05· chat/gorgias_chat
2375703NA
AGENT2026-06-27 20:29:52· chat/helpdesk
Thank you!
AGENT2026-06-27 20:30:13· chat/helpdesk
Upon checking, the order was placed yesterday.
CUSTOMER2026-06-27 20:30:28· chat/gorgias_chat
Yes is there anyway I can still change it
AGENT2026-06-27 20:31:01· chat/helpdesk
Kindly note that we only allow changes within 8 hours of placing the order, Marley.
AGENT2026-06-27 20:31:42· chat/helpdesk
I can forward your concern to our Orders Team for further checking; however, I cannot give any assurance. Shall we proceed?
CUSTOMER2026-06-27 20:31:56· chat/gorgias_chat
Yes please
CUSTOMER2026-06-27 20:33:05· chat/gorgias_chat
Or is there a way I can just cancel and reorder
CUSTOMER2026-06-27 20:36:28· chat/gorgias_chat
?????
AGENT2026-06-27 20:46:10· chat/helpdesk
Hi! Sorry for the wait.
AGENT2026-06-27 20:46:18· chat/helpdesk
What changes do you need?
AGENT2026-06-27 20:49:03· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-06-27 20:51:53· chat/helpdesk
Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat and I’ll be glad to assist. Take care and have a wonderful day! :) xx
AGENT2026-06-27 21:02:56· chat/helpdeskINTERNAL
#2375703NA Hi Orders, for your assistance, please. Thank you. xx
"I accidentally ordered the wrong style bottoms. My order hasn’t shipped yet. Is there anyway I can change it? Or is there a way I can just cancel and reorder"
AGENT2026-06-27 21:19:21· email/helpdesk
Dear Marley,
Thank you for choosing Triangl.
We understand you’d like to make changes to your order #2375703NA. We can’t guarantee that it can be done, but we’ll definitely try our best. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order:
Your Original order:
VINCA - BANC Blue Triangle Bikini S in Top, BANC Blue Bikini S Tie-Side Cheeky Bottom
Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks.
Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you.
Kindest,
Jesselle
CUSTOMER2026-06-27 23:46:12· chat/gorgias_chat
I want the bottoms in the cheekiest
CUSTOMER2026-06-27 23:47:20· chat/gorgias_chat
Option instead of the checky
CUSTOMER2026-06-27 23:49:01· chat/gorgias_chat
????
AGENT2026-06-27 23:59:27· chat/helpdeskINTERNAL
Hi Orders, for your assistance, please. Thank you. xx
cx needs Vinca Banc in S top and S tie side cheekiest
Related ticket: https://triangl.gorgias.com/app/ticket/228142568
AGENT2026-06-28 00:08:33· email/helpdesk
Hi Marley,
It's Jesselle here again from Triangl's Orders team with an update for you about your order #2375703NA.
We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is #2376525NA, and it is for the following:
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X