Re: New customer message on 11 June 2026 at 11:52 am

Hi Georgie, Thank you for reaching out. Maia Faro is such a beautiful set! We’re expecting a restock next week, though we don’t have confirmation yet on which sizes will be included. If you’d like, I can add you to our mailing list so you’ll be notified as soon as this style is replenished. To proceed, please share the best email address to reach you and your preferred bottom style. Looking forward to your reply! Kindest, Mavi xx

Hi Georgie, It has been a while since we've heard from you. In the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket. Kindest, Mavi xx

Hi Georgie, You’re very welcome! We’ve added your details and noted your interest in the MAIA - FARO in L top and M Standard Cheekiest Bottom. We’ll let you know as soon as your size becomes available. Please feel free to reach out anytime if you need help. Kindest, Anna xx

Hi Georgie, Thank you for getting back to us. I completely understand wanting to purchase this style, and I'm sorry for any disappointment this may cause. At the moment, all of our bikini styles are sold as complete sets, which include one top and one bottom. While we're unable to sell tops or bottoms individually, you are welcome to choose different sizes for the top and bottom to help achieve your best fit. We truly appreciate your understanding. If you have any other questions or if there's anything else we can assist you with, please don't hesitate to reply to this email or jump into the live chat on our website. Thank you, and have a wonderful day! Kindest, Janis xx

Hi Georgie, Thanks for getting back to us. Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them in 24 - 48 hours. Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day! Kindest, Janis xx

Hi Returns, Concern - Return request cx - can you please help me with a return of the bottoms in Faro Large for a medium in standard cheekiest please. Or do I need to do this through website, on my phone I had trouble clicking the selection for what I anted to swap to it wouldn't select. Thanks.

Hi Georgina, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the size you have selected is out of stock. Please let us know how you would like to proceed. Kindest, Joanna

Pending approval: 2364893NA / OOS

Dear Georgina, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. We are eager to assist but unfortunately, the size you have selected is out of stock. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Georgina, Thank you for your message. We'd be happy to assist you. However, the MAIA - FARO style you selected has been discontinued and will no longer be restocked. We sincerely apologize for the inconvenience. To help resolve this, we would like to offer you the following option: Place a new order today to secure an alternative style that is currently available on our website. If you agree, you may choose the following options: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2364893NA (MAIA - FARO full set). SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

2364893NA MAIA - FARO no rep