CUSTOMER2026-06-01 01:17:29路 email/email
Hi triangl team,
I was away and unable to get my package until today and it arrived earlier this month. I tried it on and it doesn't fit right sadly :( all tags and stickers are still on , can I please return?
AGENT2026-06-02 23:26:57路 email/helpdesk
Hi Melina,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on 5/06/2026, and your request was sent on 6/01/26, which unfortunately falls outside of this timeframe.
We鈥檙e really sorry that we鈥檙e unable to accommodate your request in this instance. If there鈥檚 anything else we can do to assist you, please don鈥檛 hesitate to let us know鈥攚e鈥檇 love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Denise xx
AGENT2026-06-02 23:27:15路 email/helpdeskINTERNAL
declined due to dod
2324439NA dod 5/06/2026
initial contact 6/01/26 > 26 days
CUSTOMER2026-06-03 13:45:41路 email/email
Hi Denise,
I had to go to Miami for a funeral and was there due to a family emergency. I understand it may not be the normal rules but this was an unprecedented matter I hope we can make an acception? Even if it is for a gift card and I can buy something else that does fit Me?
AGENT2026-06-05 13:42:05路 email/helpdesk
Dear Melina,
We want to ensure you're satisfied, and although our standard return policy is 14 days, we're willing to make a one-time exception to proceed with an exchange request. Please note, however, that a refund cannot be issued as your order is beyond the return window. Additionally, this exception means that the exchanged items will not be eligible for further exchanges, refunds, or replacements.
To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest
Kiara
AGENT2026-06-05 13:42:17路 email/helpdeskINTERNAL
2324439NA / OTE EX (order has more than 1 set)
AGENT2026-06-13 02:51:57路 email/helpdesk
Dear Melina,
I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your request for Order #2324439NA and wanted to kindly remind you that we鈥檙e awaiting your response to proceed further.
Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Geelah