Hi,
I placed my order 5 days ago and I have yet to recieve and shipping or tracking information and would like an update on my order status.
Here is my order number,
2350513NA
Thank you!
AGENT2026-06-06 03:47:26· email/helpdesk
Dear Rebecca,
Thank you for your recent purchase!
We received many orders for the VINCA - TIRAMISU Floral Triangle Bikini Top in L which was out of stock in the past few days. The VINCA - TIRAMISU Floral Triangle Bikini Set is one of our popular styles, and by the time your order was ready to be processed, our stocks had become very limited.
We are truly sorry for the worry this may have caused and we sincerely appreciate your patience and understanding while we worked through this unexpected shortage.
The good news is that our shipping team has just informed us that the item has been replenished, and we can send it out to you within the week. We’re grateful for your patience and are excited to get your order on its way to you very soon.
A separate email will be sent to you with your tracking information once the order has been shipped. Be sure to check your Spam or Junk mail folders.
Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Katrina x
CUSTOMER2026-06-10 17:16:17· email/email
Hi,
To be honest since you responded, I am not happy with my recent experience at all. I ordered my suit in May with the impression (as it says on the website) that it would be shipped in 3-5 days which is the least I should expect for a swimsuit that is over 150 dollars with shipping.
The only reason I ordered this suit is because I am traveling 30 hours from USA to Kenya for a few weeks and was hoping to bring this suit with me. Obviously that will not only not be an option, but I haven't even gotten a notification that shipping is even in the process of happening. I understand lots of orders came through at the same time but for me to explicitly reach out about a lack of a shipping email and for one to still not be in my inbox is pretty ridiculous.
If there is any possibility to get money back please let me know because, while I will use the suit when I get back, the whole reason I bought this suit is for this trip and I am really disappointed that it is not coming with me. Please let me know what you can do to alleviate this and get some money back or money towards your shop.
AGENT2026-06-10 19:06:40· email/helpdesk
Dear Rebecca,
Thank you for getting back to us.
Unfortunately, your order #2350513NA has been processed and shipped, which means we can no longer cancel or make changes. Please find your tracking details below:
Order Number: #2350513NA
Tracking Number: 529136009736
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=529136009736
If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle
Replies are sent through Open Doors, so they stay on the customer record.