4,798 tickets1-100

Re: Order changes

Elana Martino · elanamar12@gmail.com · Gorgias #226086864

closed
Opened
14 Jun 2026, 17:15
Closed
14 Jun 2026, 23:57
Assignee
Bernadette - Orders
Order
2363496
or_cancellationor_size changeorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-14 17:15:54· email/email
    Hi, I just placed an order: #2363334NA. The size for the celest shorts is not correct. Can I cancel or change the order? This was also an order that I am placing in exchange for a different one I received a week ago. I appreciate all your help.
  2. AGENT2026-06-14 17:43:49· email/helpdesk
    Hi Elana, Thank you for reaching out to us! I'm Trish, and I will be assisting you. We're sad that you wish to cancel your recent purchase. We would like to be able to help you in any way so you can enjoy your TRIANGL goodies. We can try to change the size for your CELESTE - SALA Blue Shorts, if you wish! :) Simply let us know the size you'd like instead, and we'll check whether the change can be accommodated. Please note that your recent order #2363334NA will be placed on hold until we receive a reply from you. Let us know how we can help you. We await your reply! Kindest, Trish x
  3. CUSTOMER2026-06-14 18:27:30· email/email
    XS instead please :)
  4. AGENT2026-06-14 19:31:48· email/helpdesk
    Hi Elana, Thank you so much for getting back to us as quickly as you did! We completely understand how easy it is to select the wrong size when placing an order, and we're glad you reached out right away so we could help make the change for you. We removed your original order #2363334NA from our system and created a new one with your preferences. Your new order number is #2363496NA, and it is for the following: Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Trish x
  5. CUSTOMER2026-06-14 22:21:48· email/email
    That's great, thank you very much.
  6. AGENT2026-06-14 23:57:48· email/helpdesk
    Dear Elana, You are more than welcome! If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette x
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