Re: Order# 2357208NA

Dear Laura, Thank you for getting in touch, and we're glad to assist. We have received your Exchange Request # 9D93432941943. We regret to hear the bottom sizing did not fit, and we'd love to help you with the exchange. Unfortunately, the JOLY bottom : XXS / Standard / Normal is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2357208NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

CLARIF , 2357208NA / 9D93432941943 STAJOLABOTXXS 23 / AOOS

Hi Laura, Thank you for getting back to us and sharing your new Order #2368404NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return for Order #2357208NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - JOLY Set: XS / XS Normal standard (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9D93432941943 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2357208NA / 9D93432941943 | New Order 2368404NA

Dear Laura, We are reaching out regarding your Refund request for order #2357208NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Nikka

2357208NA / 9D93432941943 CLARIFICATION / Missing 1 SKU: NVINJOLTOPXS 6/26/2026 #2357208NA 9D93432941943 LAURA SALTONSTALL STAJOLABOTXS 1 USPS4209457823079500113174076175867020 343044 6/30/2026

Dear Laura, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2357208NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena