AGENT2026-06-10 13:37:01· email/helpdesk
Dear Lauren,
We are reaching out regarding your Refund & Exchange request for order #2336199NA
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double check this and process your request as soon as possible.
Kindest,
Dy
AGENT2026-06-10 13:37:53· email/helpdeskINTERNAL
2336199NA / B6BED12927675
MISSING SKU: NMAIMATBBOTXXS & MIMSILTOPSP
6/5/2026 #2336199NA N/A LAUREN STEVENS MINSILFBBOTM 1 FEDEX872562911862 336982 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS VINLOKABOTM 1 FEDEX872562911862 336983 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS VINGARABOTM 1 FEDEX872562911862 336984 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS SIDCOOABOTM 1 FEDEX872562911862 336985 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS MIMBIS2TOPSPP 1 FEDEX872562911862 336986 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS MIMBIS2ABOTM 1 FEDEX872562911862 336987 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS SOFCOOTOPM 1 FEDEX872562911862 336988 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS VINGARTOPM 1 FEDEX872562911862 336989 6/9/2026
6/5/2026 #2336199NA N/A LAUREN STEVENS VINLOKTOPS 1 FEDEX872562911862 336990 6/9/2026
CUSTOMER2026-06-16 20:59:46· email/email
It's hard for me to remember. The only items I kept from the order were:
1. The Mato Scoop Bikini top - Size Small +
* I exchanged the Mato bottoms and wanted a medium
2. Gara textured scoop bikini set - bottoms (size M) and top (size Small +)
Everything else was packed and included in the return/exchange package.
Please confirm that's what your records show. I was hoping to get the exchanged size M Mato in Cheeky by next Wednesday as I'm going on vacation. I wasn't aware the exchange would take so long or I would have returned it.
Could you expedite the exchange by chance?
Thanks
AGENT2026-06-16 22:58:36· email/helpdesk
Dear Lauren,
Thanks for letting us know!
We're pleased to inform you that your exchange for the MATO Bottom - M / Standard / Cheeky has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
Regarding your shipping concerns, I'm afraid we do not have a faster shipping alternative available. We currently offer only one shipping option, which is already considered express shipping. Once an exchange order is processed, it typically takes 1–2 business days for processing and then an additional 3–5 business days for delivery.
While we always strive to meet these estimated timeframes, there can occasionally be customs or courier delays that are unfortunately beyond our control and may affect delivery times from time to time.
Your refund is now being processed as well. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Nikka
AGENT2026-06-16 22:59:10· email/helpdeskINTERNAL
RF & EX: 2336199NA / B6BED12927675
EX PROCESSED: 6/17/2026
NEW ORDER: 2365961NA
CUSTOMER2026-06-16 23:54:19· email/email
Hi Nikka,
Thanks for letting me know. Fingers crossed it gets here in time.
CUSTOMER2026-06-18 13:04:17· email/email
Hey there, any chance you can expedite getting the mato bottoms shipped?
I don't believe I've received tracking yet.
Thanks
AGENT2026-06-21 07:47:51· email/helpdeskINTERNAL
Hi Orders team, for your assistance pls. for new order #2365961NA. Thank you
AGENT2026-06-21 08:48:14· email/helpdesk
Dear Lauren,
We're pleased to inform you that your order #2365961NA has been shipped. Please find your tracking details below:
Order Number: #2365961NA
Tracking Number: 530814923423
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=530814923423
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Anna