31,919 tickets1-100

Re: Return

Sydney Pratt · sydneypratt88@gmail.com · Gorgias #226394426

closed
Opened
16 Jun 2026, 14:46
Closed
17 Jul 2026, 10:07
Assignee
Elaine - Returns Team
returnsreturns_approvedreturns_clarif on-holdreturns_clarificationreturns_follow-upreturns_snooze_48hrstrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-16 14:46:34· email/email
    Good Morning, I am wishing to exchange 3 of the bikinis I bought from yall.
  2. AGENT2026-06-18 12:24:39· email/helpdesk
    Dear Sydney, We have received your Exchange Request for Order #2348744NA. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the following: Style Name / Sizes you are returning Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Kiara
  3. AGENT2026-06-18 12:24:46· email/helpdeskINTERNAL
    2348744NA / CLARIF EX ITEMS
  4. CUSTOMER2026-06-18 18:37:52· email/email
    What I will be returning is : 1.VINCA - ALINA Pink Crochet Triangle Bikini Top (Size: Small) 2. ALINA Pink Crochet Bikini Bottom (Size: Medium) Cheeky 3. VINCA - HUBE Green Terry Towelling Triangle Bikini Top (Size: Small) 4. HUBE Green Terry Towelling Bikini Bottom (Size: Medium) Cheeky 5. VINCA - MENDE Pink Triangle Bikini Top (Size: Small) 6. MENDE Pink Bikini Bottom (Size: Medium) Cheeky I want to exchange them for the following : 1. VINCA - MULBERRY TEXTURED TRIANGLE BIKINI SET (Colour : Pink) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest) 2. VINCA - HUBE GREEN TERRY TOWELLING TRIANGLE BIKINI SET (Colour : Green) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest) 3. SOFI - PADDLE POP OMBRE HALTER BIKINI SET (Colour : Ombré) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest) I have also attached images. Please let me know if this will work.
  5. AGENT2026-06-22 08:37:12· email/helpdesk
    Dear Sydney, Thank you for your response, and we're glad to assist. We'd love to help you with the exchange, but unfortunately, the HUBE bottom : S / Standard / Cheekiest is out of stock. While the MULBERRY bottom : S / Standard / Cheekiest & PADDLE POP OMBRE bottom : S / Standard / Cheekiest are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2348744NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx
  6. AGENT2026-06-22 08:37:21· email/helpdeskINTERNAL
    VINMULTOPS 88 , STAMULCBOTS 20 / AOOS STAHUBCBOTS 0 / OOS SOFPAD2TOPS 56 , STAPAD2CBOTS 15 / AOOS
  7. AGENT2026-06-29 09:00:36· email/helpdesk
    Dear Sydney, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel
  8. CUSTOMER2026-06-30 16:05:29· email/email
    Hello, Can I exchange for these items? 1. VINCA - MULBERRY TEXTURED TRIANGLE BIKINI SET (Colour : Pink) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest) 2. VINCA - JOLY BLUE TERRY TOWELLING TRIANGLE BIKINI SET (Colour : Blue) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest) 3. SOFI - PADDLE POP OMBRE HALTER BIKINI SET (Colour : Ombré) (Top Size : Small) (Bottom size : Small) ( Bottom Style : Standard) ( Bottom Coverage : Cheekiest)
  9. AGENT2026-07-06 09:12:42· email/helpdesk
    Dear Sydney, Thank you for sending this through, and we're glad to assist. We'd love to help you with the exchange. However, the bottom sizes are currently running low in stock. To help ensure that you get the new styles you've selected, please send us a copy of your return postage receipt within 24 hours. Once we receive it, we'll prioritize processing your exchange as quickly as possible. We're confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - ALINA - top S , bottom : M / Standard / Cheeky VINCA - HUBE - top S , bottom : M / Standard / Cheeky VINCA - MENDE - top S , bottom : M / Standard / Cheeky (Send back the full sets, please include your bags/pouches in original plastic packaging.) Exchanging For: VINCA - MULBERRY - top S , bottom : S / Standard / Cheekiest VINCA - JOLY - top S , bottom : S / Standard / Cheekiest SOFI - PADDLE POP OMBRE - top S , bottom : S /Standard / Cheekiest (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2348744NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx
  10. AGENT2026-07-06 09:13:17· email/helpdeskINTERNAL
    EX 2348744NA / 2348744NAEX SA approved AOOS / POP in 24 HRS VINMULTOPS 79 , STAMULCBOTS 8 NVINJOLTOPS 84 , STAJOLCBOTS 7 SOFPAD2TOPS 76 , STAPAD2CBOTS 18
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