31,919 tickets1-100

Re: Your Exchange request # 035E232934868: Approved

Anita Philipovszky 路 aphilipovszky@gmail.com 路 Gorgias #226259750

closed
Opened
15 Jun 2026, 18:33
Closed
22 Jun 2026, 22:17
Assignee
Joan C. - Returns Team
Order
2371629
returnsreturns_approvedreturns_clarificationreturns_follow-upreturns_processedtrianglchasing-no-replyvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 18:33:46路 email/email
    Any update on this?
  2. AGENT2026-06-16 05:22:12路 email/helpdesk
    Dear Anita, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Joanna
  3. AGENT2026-06-16 05:22:21路 email/helpdeskINTERNAL
    POP request for EXCHANGE #2354021NA 035E232934868
  4. CUSTOMER2026-06-17 05:43:02路 email/email
    Dear Returns Team, I am writing to ask how much longer will the exchange take? I am going on holiday next week and wanted to take the bikini with me. Thanks for your help.
  5. AGENT2026-06-19 06:35:13路 email/helpdesk
    Hi Anita, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. As a gentle note, to help us respond as quickly as possible, we kindly ask that you avoid sending multiple emails regarding the same request, as each new email may move your conversation to the end of the queue and unintentionally. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Geelah
  6. AGENT2026-06-19 06:35:39路 email/helpdeskINTERNAL
    #2354021NA 035E232934868 - full set in WH 6/16/2026 2354021NA 035E232934868 Anita Philipovszky SIDFAR3CBOTM 1 0210BB8501157876 SKU DID NOT MATCH PAPERWORK 1352 6/17/2026 6/16/2026 2354021NA 035E232934868 Anita Philipovszky VINFAR3TOPXS 1 0210BB8501157876 SKU DID NOT MATCH PAPERWORK 1353 6/17/2026
  7. CUSTOMER2026-06-19 16:40:55路 email/email
    Hi Geelah, I sent back the Sofi Roque neoprene halter bikini bottom tie side cheeky in size xs and I would like the same style in xs but the cheekiest with tie side please. I hope this helps. Many thanks
  8. AGENT2026-06-22 22:17:02路 email/helpdesk
    Dear Anita, Thanks for sending this through! We're pleased to inform you that your ROQUE Neoprene Bikini Bottom XS Cheekiest tie-side has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help! Kindest, Joan
  9. AGENT2026-06-22 22:17:08路 email/helpdeskINTERNAL
    EX PROCESSED: 6/23/2026 | New Order: 2371629NA #2354021NA / 035E232934868
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