Dear Lilly,
Thanks for sending this through.
We appreciate you providing us with the proof of postage for your return. Can you please send us the tracking number or clearer screenshot of the receipt?
We'd be glad to check again, and monitor the shipment for you. If you have other concerns, please let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-06-18 09:15:27· email/helpdeskINTERNAL
RF 2351041NA / 40EB4D2936863
APPROVED 6/13/2026
AGENT2026-06-25 09:43:45· email/helpdesk
Dear Lilly,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding a clearer screenshot of the receipt? and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Pearl