11,964 tickets1-100

Re: will duties be repaid from us purchases?, hi janis I have a question about the tariffs being repaid ...

Irene Kotter · kotter2010@icloud.com · Gorgias #226260036

closed
Opened
15 Jun 2026, 18:36
Closed
15 Jun 2026, 19:29
Assignee
Trish - Orders
ordor_d&tor_us d&torderstrianglai_answeredai_handoverai_processingvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 18:36:18· chat/gorgias_chat
    will duties be repaid from us purchases?
  2. AI_AGENT2026-06-15 18:36:46· chat/api
    Hi, welcome to TRIANGL! Your question about duties and taxes for US purchases needs to be reviewed carefully to provide you with the most accurate information. I’m escalating this to a specialist who will get back to you shortly with details on whether duties are repaid or charged. A live agent will be with you shortly to assist further.
  3. AGENT2026-06-15 18:37:31· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  4. AGENT2026-06-15 18:38:19· chat/helpdesk
    For US orders, you will pay for duties and local sales tax, if applicable, at checkout. We guarantee you will not be charged any additional fees upon delivery.
  5. CUSTOMER2026-06-15 18:38:31· chat/gorgias_chat
    hi janis I have a question about the tariffs being repaid for past US purchases?
  6. AGENT2026-06-15 18:38:44· chat/helpdesk
    You can also check this on our FAQ page. https://triangl.com/pages/faqs?tab=duties
  7. AGENT2026-06-15 18:39:07· chat/helpdesk
    To check on this matter, I’ll escalate this to our Orders Team to assist you further. Could you please provide your order number and email address?
  8. CUSTOMER2026-06-15 18:39:42· chat/gorgias_chat
    there are multiple order numbers would you like all or just 1?
  9. CUSTOMER2026-06-15 18:39:55· chat/gorgias_chat
    kotter2010@icloud.com
  10. AGENT2026-06-15 18:40:15· chat/helpdesk
    Thank you and this is noted. Your concern has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.
  11. CUSTOMER2026-06-15 18:40:41· chat/gorgias_chat
    do you need the order #?
  12. AGENT2026-06-15 18:41:23· chat/helpdesk
    Yes, we also need the order number, Irene. If you do not have the order number, no worries, I have escalated your concern and our Orders Team will further check on this.
  13. CUSTOMER2026-06-15 18:41:48· chat/gorgias_chat
    2164371
  14. CUSTOMER2026-06-15 18:41:54· chat/gorgias_chat
    that's one of them
  15. CUSTOMER2026-06-15 18:42:07· chat/gorgias_chat
    2164239
  16. CUSTOMER2026-06-15 18:42:12· chat/gorgias_chat
    that's also one
  17. AGENT2026-06-15 18:42:56· chat/helpdesk
    The order number ends with NA. Can you check again, please?
  18. CUSTOMER2026-06-15 18:43:31· chat/gorgias_chat
    2164371NA
  19. CUSTOMER2026-06-15 18:43:43· chat/gorgias_chat
    2164239NA
  20. AGENT2026-06-15 18:44:34· chat/helpdesk
    Thanks. Please wait for their email to further assist you. Will there be anything else I can assist you with?
  21. CUSTOMER2026-06-15 18:44:50· chat/gorgias_chat
    no thanks for your help
  22. AGENT2026-06-15 18:45:07· chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  23. AGENT2026-06-15 18:45:15· chat/helpdeskINTERNAL
    Hi Orders, Concern - Duties cx - will duties be repaid from us purchases? I have a question about the tariffs being repaid for past US purchases? there are multiple order numbers would you like all or just 1? kotter2010@icloud.com 2164371NA 2164239NA Thanks.
  24. AGENT2026-06-15 19:29:54· chat/helpdeskINTERNAL
    Please refer to the ticket: --> https://triangl.gorgias.com/app/ticket/226259986
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