CUSTOMER2026-05-26 21:38:04· chat/gorgias_chat
Can you please give me an update on Ticket number 222162408?
AI_AGENT2026-05-26 21:38:21· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Thank you for reaching out about your ticket. I’m going to connect you with one of our team members now who can provide you with an update on your ticket 222162408 💛.
AGENT2026-05-26 21:38:36· chat/helpdesk
Hi!
AGENT2026-05-26 21:38:41· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
AGENT2026-05-26 21:39:04· chat/helpdesk
Can I have your full name, order number, and email address, please?
AGENT2026-05-26 21:41:03· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-05-26 21:42:02· chat/gorgias_chat
Yes I’m here
AGENT2026-05-26 21:42:33· chat/helpdesk
Great!
CUSTOMER2026-05-26 21:43:52· chat/gorgias_chat
Whitney Graham wgraham@cox.net
Order #2335646NA
AGENT2026-05-26 21:44:05· chat/helpdesk
Thank you!
AGENT2026-05-26 21:45:12· chat/helpdesk
Upon checking, our Returns Team emailed you on Monday, and they are waiting for your reply.
Hi Whitney,
Thank you for sending this through!
Could you also send us photos measuring the leg opening and gusset width?
Looking forward to your response!
Kindest,
AGENT2026-05-26 21:45:44· chat/helpdesk
We received your email 4 hours ago, but it doesn't have the measurements needed.
CUSTOMER2026-05-26 21:48:16· chat/gorgias_chat
I replied two days ago with two separate emails containing a total of five MORE pictures, in addition to the pictures I sent originally. The pictures came in two separate emails because sending all five at once was too large to send in one email I sent one email with three pictures and one email with two. Again, in addition to pictures that I sent previously before that.
AGENT2026-05-26 21:48:56· chat/helpdesk
Can you send a screenshot of your email so I can forward it to them, please?
CUSTOMER2026-05-26 21:49:07· chat/gorgias_chat
This is now the second time with this issue that my emails have not been responded to. I would really prefer to just talk to somebody Liv and get this figured out this back-and-forth between chat and email is inefficient and a waste of time.
AGENT2026-05-26 21:49:18· chat/helpdesk
We only received two photos from you.
AGENT2026-05-26 21:49:56· chat/helpdesk
So sorry for the inconvenience however, we don't have phone support. We only communicate via chat and email.
CUSTOMER2026-05-26 21:51:01· chat/gorgias_chat
First email sent….
AGENT2026-05-26 21:51:19· chat/helpdesk
Sorry, what do you mean?
AGENT2026-05-26 21:51:33· chat/helpdesk
Thanks!
CUSTOMER2026-05-26 21:51:45· chat/gorgias_chat
Second email with the following 2 pictures…
CUSTOMER2026-05-26 21:52:47· chat/gorgias_chat
Email that was sent this morning after not receiving a response from 2 DAYS AGO!
AGENT2026-05-26 21:53:11· chat/helpdesk
Thank you! Can you also send the pictures of the measurements here, please?
CUSTOMER2026-05-26 21:55:00· chat/gorgias_chat
At this point, I have sent lots of photos lots of emails. Lots of conversation lots of communication around this issue. I need this issue resolved because we are leaving on a trip and we bought the swimsuits for the trip if this issue is not resolved ASAP I’m sending all of the swimsuits back and telling her to find them somewhere else. I bought six sets for my oldest daughter and just recently bought three more for my middle daughter. I am at my wits end and I’m also out of time dealing with this. The green bottoms do not fit they are stretched out or something is wrong with them. Please just send me a replacement and I will send the The bad green bottoms back when I send any of the other sets that I am returning back as well. Please.
CUSTOMER2026-05-26 21:55:26· chat/gorgias_chat
You cannot be serious. You want more pictures now, please for the love, just fix the issue.
AGENT2026-05-26 21:56:14· chat/helpdesk
I completely understand how frustrating it is, Whitney. Rest assured, this is not what we want you to experience.
AGENT2026-05-26 21:56:26· chat/helpdesk
Thank you for sending photos.
CUSTOMER2026-05-26 21:56:27· chat/gorgias_chat
Please just send me a replacement for the green bottoms. That’s all I want.
AGENT2026-05-26 21:56:43· chat/helpdesk
I'll endorse this to our Returns Team right away and will tag this as urgent.
AGENT2026-05-26 21:56:53· chat/helpdesk
They will get back to you in a few hours.
CUSTOMER2026-05-26 21:57:16· chat/gorgias_chat
And truthfully, at this point, you should be paying for the shipping to send The green bottoms back and anything else that we decide not to keep.
CUSTOMER2026-05-26 21:58:24· chat/gorgias_chat
My middle daughter received her swimsuits today. She will try them on tonight. I am sending back anything that doesn’t work tomorrow and if this isn’t resolved before then, they are all going back.
CUSTOMER2026-05-26 21:59:14· chat/gorgias_chat
I do not mean this is a threat. I just simply am out of time to deal with this anymore my patience, and actually out of time before we leave town.
AGENT2026-05-26 21:59:36· chat/helpdesk
Our Returns Team is currently checking this, Whitney.
AGENT2026-05-26 22:01:43· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-05-26 22:02:04· chat/gorgias_chat
Yep
AGENT2026-05-26 22:03:10· chat/helpdesk
Thanks, and noted in your email. In the meantime, is there anything else I might be able to help you with today? :)
CUSTOMER2026-05-26 22:04:36· chat/gorgias_chat
What is the next step? Just wait to hear from them? Will it be through email?
AGENT2026-05-26 22:05:10· chat/helpdesk
Yes please, they will get back to you via email.
CUSTOMER2026-05-26 22:06:06· chat/gorgias_chat
Thanks
AGENT2026-05-26 22:06:38· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Whitney! xx
AGENT2026-05-26 22:16:43· chat/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/222629965
CUSTOMER2026-05-27 01:28:42· chat/gorgias_chat
Is the Mica Hube Green Terri the same material as the Mica Lusail White terry?
AGENT2026-05-27 01:29:15· chat/helpdesk
Hi! Welcome to Triangl Customer Care! :)
AGENT2026-05-27 01:30:17· chat/helpdesk
Yes, they are more likely the same when it comes to fabric.
CUSTOMER2026-05-27 01:30:57· chat/gorgias_chat
Should they fit the same in the same size?
AGENT2026-05-27 01:32:08· chat/helpdesk
There's a slight difference because of the lining. For reference, the inner lining of Mica Lusail is made of 100% Nylon Spandex.
AGENT2026-05-27 01:32:22· chat/helpdesk
While the inner lining of Mica Hube is made of 82% Nylon 18% Spandex.
CUSTOMER2026-05-27 01:33:08· chat/gorgias_chat
should I size up or down in the green from what size I have in the white?
AGENT2026-05-27 01:34:21· chat/helpdesk
It depends on your measurements. But since our bikinis run true to size, no need to size up or down.
AGENT2026-05-27 01:37:16· chat/helpdesk
Hi. Are we still connected?
CUSTOMER2026-05-27 01:37:28· chat/gorgias_chat
Yes
CUSTOMER2026-05-27 01:37:58· chat/gorgias_chat
So if the white fits great then the green should fit also??
AGENT2026-05-27 01:39:39· chat/helpdesk
More likely, yes.
AGENT2026-05-27 01:41:56· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-05-27 01:43:43· chat/helpdesk
Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat and I’ll be glad to assist. Take care and have a wonderful day! :) xx