Elizabeth Jacobs Ā· libbyjacobss@gmail.com Ā· Gorgias #223414427
closed
Opened
28 May 2026, 14:27
Closed
31 May 2026, 06:26
Assignee
Reena - Returns Team
returnstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-05-28 14:27:59Ā· email/email
Hello!
I recently ordered three swimsuits and absolutely love them. The first
swimsuit I tried on was a different style and fit well, so I assumed the
other two would fit similarly. However, the other two styles were
drawstring bottoms and ended up fitting much smaller than expected.
I did wear one of them once before realizing the bottoms are unfortunately
too small and uncomfortable for me. I would really love to make the suits
work, so I was wondering if it would be possible to purchase replacement
bottoms in a larger size separately, or if there are any exchange options
available.
Thank you so much for your help!
AGENT2026-05-31 06:26:48Ā· email/helpdesk
Hi Libby,
Thank you for getting in touch, and weāre sorry to hear that the bikini bottoms didnāt fit as expected.
We completely understand your concern and appreciate you taking the time to share the details. However, our current return and exchange policy requires that items be in their original condition and packaging in order to be eligible for an exchange.
Additionally, our bikinis are currently only available as complete sets, and weāre unable to offer the option to purchase bottoms separately at this time.
We truly appreciate your understanding, and weāre very sorry that weāre unable to make an exception in this case. Your feedback is valuable to us, and we will certainly share it with our team as we continue to improve our products and services.
We appreciate your understanding, and please let us know if thereās anything else we can help with.
Kindest,
Reena
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