31,919 tickets1-100

Re: 2337507NA

pal pelliccia · palladin07@icloud.com · Gorgias #222999704

closed
Opened
26 May 2026, 10:35
Closed
18 Jun 2026, 00:00
Assignee
Gelou - Returns Team
Order
2337507
returnsreturns_clarificationreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-26 10:35:07· email/helpdesk
    Dear Pal, Thank you for getting in touch, we have received your Exchange Request #E4F1182923791. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-21 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2337507NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Ja
  2. AGENT2026-05-26 10:35:23· email/helpdeskINTERNAL
    2337507NA / E4F1182923791 AOOS
  3. AGENT2026-06-02 11:44:19· email/helpdesk
    Dear Pal, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Dy
  4. CUSTOMER2026-06-08 16:53:06· email/email
    VINCA MATO Red Triangle Bikini Set triangl.com https://triangl.com/products/vinca-sky-high-blue-triangle-bikini-set?component_option_values=3673016467552%2C3673013977184%2C3673014042720%2C3673014108256 (https://triangl.com/products/vinca-sky-high-blue-triangle-bikini-set?component_option_values=3673016467552%2C3673013977184%2C3673014042720%2C3673014108256) VINCA AZURE SPARKLE Triangle Bikini Set triangl.com
  5. AGENT2026-06-11 12:38:54· email/helpdesk
    Dear Pal, Thank you for getting in touch. Sadly, the styles you selected are currently low in stock and may no longer be available by the time your return reaches our warehouse. To help secure your preferred item, we can offer two options. The first option is to place a new order now. To do so, please use the shipping code EXCHANGE-TRIANGL-23, which is valid for one order within the next 48 hours and will waive the shipping fee. You can then purchase the bikini and sizes you require directly through our website. Once the order has been placed, simply send us the new order number, and we will provide the complete return instructions. You may then return the original set(s) for a refund of the product value, provided the items are returned within 14 days of receiving your Return Authorization code. Please note that any approved refund will be issued back to the original payment method used for order #2337507NA. Alternatively, if you would prefer not to place a new order, you may select a different style of the same value that is currently available on our website. If choosing this option, please send us your other top three preferred styles, including the top and bottom sizes and bottom coverage preference where applicable, and we will check availability for you. Once you confirm which option you would like to proceed with, we will provide the return address and full return instructions. We look forward to hearing from you. Kindest, Gelou
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