31,919 tickets1-100

Re: Exchange top from order #2321356NA

Sarah Olson · sarahmichelleolson@gmail.com · Gorgias #220184257

closed
Opened
7 May 2026, 13:57
Closed
7 May 2026, 15:12
Assignee
Joanna - Returns Team
returnsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-07 13:57:08· email/email
    I was expecting to be able to exchange the top from my order without having to pay return shipping since the item appears to be defective, but I wasn't able to do so through your self-service portal. The lining on one side seems to be loose, which causes the top to lay oddly when I put it on. Would you be able to help me with an exchange? Thank you!
  2. AGENT2026-05-07 14:30:52· email/helpdesk
    Hi Sarah, Thank you for sending over the photo. We’re very sorry to hear that your bikini top did not arrive in perfect condition. While this appears to be an isolated case, please rest assured that we do have quality control measures in place. We completely understand your disappointment and appreciate you bringing this to our attention. Your satisfaction is very important to us, and we certainly don’t want you to be left unhappy with your purchase. To make this right, we would be happy to send a replacement for the faulty item at no additional cost. Could you please confirm if you would like to receive the same item and size: MALA - MACA Top / Size S? If you would prefer a different size instead, just let us know and we’ll gladly update the replacement for you. We look forward to your confirmation. Again, we sincerely apologize for the inconvenience and appreciate your understanding. Kindest, Joanna
  3. AGENT2026-05-07 14:31:06· email/helpdeskINTERNAL
    2321356NA - linked FABRIC: STITCHING https://prnt.sc/VYy428L8LVMc
  4. CUSTOMER2026-05-07 14:46:49· email/email
    Hi Joanna, Thanks for the fast reply! Now that you mention it, I actually think a medium might fit better, can I please have that instead? Thanks so much!
  5. AGENT2026-05-07 15:12:53· email/helpdesk
    Dear Sarah, Thank you for getting back to us. I have filed a request to have your new MALA - MACA Top / Size M shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2321356NAEX Kindest, Joanna
  6. AGENT2026-05-07 15:13:00· email/helpdeskINTERNAL
    NON CX FA EX 2321356NA / 2321356NAEX PROCESSED: May -07- 2026 NEW Order: 2329594NA
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