Re: I received an order and one swimsuit arrived with the top and bottom measurements reversed and the b ...

Hi Odelia Shapira Shapira! Thanks for reaching out to TRIANGL Support. We’re happy to help. So sorry about this — if you received the wrong item or size, we need to fix it right away. I’m transferring you to one of our team members who will take care of this for you.

Hi!

You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!

Sorry to know about your concern, Odelia.

May I have your order number and email address?

Order number is something like 123456NA/123456AUS.

Checking in to see if you're still there?

It should be on the dispatch note included in your package.

Just checking if you're still there?

Please check the paper inside your package.

While you check, can you send me a photo of your bikini bottom? Please make sure it is laid flat, with no crumples.

Are you still there?

Sorry, you said you received an incorrect bottom?

Oh, okay.

Thanks for clarifying, Odelia.

Upon checking, you received the sizes you ordered = XXS top and XS cheeky bottom.

But no worries, you can submit your exchange request through this link: https://triangl.com/a/returns

Just making sure you're still around?

It appears that you’ve been inactive for a few minutes now. Please feel free to use our live chat service if you need anything further. Have a great day!♥ Xx

Welcome back, Odelia.

No need to login. You may submit your request using the link above.

Oh, alright.

To confirm, you want to exchange the VINCA - ALINA XXS top & XS Cheeky bottom to XS top and XXS cheeky bottom, is that correct?

Alrighty. I will escalate your request to our Returns Team.

Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.

You're very much welcome!️ Is there anything else I might be able to help you with today?

Alright! If you need help with anything, please chat with us again anytime! Have a good one! x

For your assistance, Returns Team! Thank you very much! x #2332286NA / Odeliashapira@gmail.com Exchange the VINCA - ALINA XXS top & XS Cheeky bottom to XS top and XXS cheekiest bottom

Dear Odelia, Your concern has been forwarded to us, we're glad to assist. Thank you for getting in touch. We regret to hear the sizing did not work and we'd love to help you with the exchange. Unfortunately, the VINCA - ALINA bottom XXS / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2332286NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIFICATION / Order# 2332286NA NVINALITOPXS 30 , TIEALICBOTXXS 6 / AOOS

Hi Odelia, Here’s your updated unique free shipping code: EXCHANGE-TRIANGL-21 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. We look forward to hearing from you soon! Kindest, Joan xx

Dear Odelia, Thank you for getting back to us and sharing your new Order #2346384NA. Your return for Order #2332286NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - ALINA Pink Crochet Triangle Bikini Set: Top / XXS / Bottom / XS / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2332286NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara

RF&REP 2332286NA / 2332286NARF