CUSTOMER2026-05-28 20:34:42· chat/gorgias_chat
My bead broke on my new swimsuit
AI_AGENT2026-05-28 20:35:14· chat/api
Hi Seri
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response is about 1 minute.
AGENT2026-05-28 20:35:33· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
CUSTOMER2026-05-28 20:35:40· chat/gorgias_chat
Thank you
CUSTOMER2026-05-28 20:35:51· chat/gorgias_chat
I’ve sent an email, but the process is taking too long
CUSTOMER2026-05-28 20:35:59· chat/gorgias_chat
I will send what I sent them
CUSTOMER2026-05-28 20:36:11· chat/gorgias_chat
I just bought 3 swimsuits order number 2307698NA. Wore the blue one BRAND NEW took tags off just a few hours ago to wear it for the first time of the summer and I take it off, pull on the string and the bead falls off!! I’m just about in tears i’m so frustrated. This isn’t the first time, and I ordered those with a code given because my OTHER swimsuit that was not in good shape. PLEASE help, I tried to put it back on but obviously it’s not working. Below is the swimsuit and fallen bead, THE NEW TAGS, and the order! I even have the hygiene liner in the trash.
AGENT2026-05-28 20:36:28· chat/helpdesk
I’m sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance.
May I kindly request your order number, email address, and two photos of the affected area?
CUSTOMER2026-05-28 20:37:22· chat/gorgias_chat
2307698NA seri444415@icloud.com
AGENT2026-05-28 20:37:43· chat/helpdesk
Thanks for the information.
I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-05-28 20:37:45· chat/gorgias_chat
The purchase was used with my friend Markie’s email but my card. We split purchase to save shipping costs
CUSTOMER2026-05-28 20:39:11· chat/gorgias_chat
They told me she needed to use her email to contact the returns team. I then responded saying it is my swimsuit, my money. Just was bought on her account and don’t find it necessary for HER to speak on my behalf and go back and forth from me to her.
AGENT2026-05-28 20:39:37· chat/helpdesk
This is noted. Rest assured that this has been escalated and I have marked this as urgent. Please wait for their email within today.
Would there be anything else I can assist you with?
CUSTOMER2026-05-28 20:39:53· chat/gorgias_chat
No, that will be all. Thank you
AGENT2026-05-28 20:40:27· chat/helpdesk
Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
AGENT2026-05-28 20:40:40· chat/helpdeskINTERNAL
Hi Returns,
For ff up
cx - My bead broke on my new swimsuit
I’ve sent an email, but the process is taking too long
I will send what I sent them
I just bought 3 swimsuits order number 2307698NA. Wore the blue one BRAND NEW took tags off just a few hours ago to wear it for the first time of the summer and I take it off, pull on the string and the bead falls off!! I’m just about in tears i’m so frustrated. This isn’t the first time, and I ordered those with a code given because my OTHER swimsuit that was not in good shape. PLEASE help, I tried to put it back on but obviously it’s not working. Below is the swimsuit and fallen bead, THE NEW TAGS, and the order! I even have the hygiene liner in the trash.
2307698NA seri444415@icloud.com
The purchase was used with my friend Markie’s email but my card. We split purchase to save shipping costs
They told me she needed to use her email to contact the returns team. I then responded saying it is my swimsuit, my money. Just was bought on her account and don’t find it necessary for HER to speak on my behalf and go back and forth from me to her.
Photos provided
Related ticket - https://triangl.gorgias.com/app/ticket/223285136
Thanks.
AGENT2026-05-28 21:12:01· chat/helpdeskINTERNAL
REPLIED TO https://triangl.gorgias.com/app/ticket/223285136