Re: New customer message on June 1, 2026 at 12:42 am

Dear Lisa, Thank you for your recent purchase! I'm sorry to hear about the trouble locating your parcel. We understand how frustrating this must be, especially after making the trip to collect your order and finding that the package was not available. To help resolve this as quickly as possible, we've reached out to our DHL contact and requested a full investigation into the whereabouts and status of your shipment. We're currently awaiting their response and will keep you updated as soon as we receive more information. Please expect another email from us soon. Kindest, Trish

If no update by June 03, pls FF up and make sure to check in with the CX too. Thanks! x #2325433NA | DHL 2805447444 CX advised parcel was not available at the DHL collection point. She contacted DHL directly but was unable to obtain an update. Query sent to GE / DHL GE/ DHL Request link: https://globale-b2b.zendesk.com/hc/en-us/requests/5744529 Snapshot: https://prnt.sc/4LjPi91FxaJT

Dear Lisa, Thank you for your patience while we continue to investigate this matter. We have received an update from DHL, who has asked us to confirm whether the collection point you visited was the following location: KING FRET (Relais Colis C60G8) 22 Rue Baudelique 75018 Paris We understand how frustrating this situation has been, and we appreciate your cooperation as we work to resolve it as quickly as possible. Could you please confirm if this is the collection point you attended? Once we receive your confirmation, we will promptly provide the information to our shipping partner so they can continue their investigation. Thank you again for your patience and understanding. We look forward to hearing from you. Kindest, Bernadette x

If no update by June 03, pls FF up and make sure to check in with the CX too. Thanks! x #2325433NA | DHL 2805447444 CX advised parcel was not available at the DHL collection point. She contacted DHL directly but was unable to obtain an update. Query sent to GE / DHL GE/ DHL Request link: https://globale-b2b.zendesk.com/hc/en-us/requests/5744529 Snapshot: https://prnt.sc/4LjPi91FxaJT GE Gorgias Ticket: https://triangl.gorgias.com/app/ticket/223882391 Per GE: Hi team, Just to confirm, is the below collection point the one the customer attended? KING FRET (Relais Colis C60G8) 22 RUE BAUDELIQUE 75018 PARIS Looking forward to hearing from you. Best, Asher

Dear Lisa, Thank you so much for confirming this for us, and we really appreciate you also reaching out to DHL directly. We understand how frustrating it must be to still be waiting without any further updates, especially after being advised that the parcel would be redirected to another pickup point near your home. We will now pass this information along to DHL and request a further update regarding the current status of the shipment, including where and when the parcel is expected to be available for collection again. As soon as we hear back from them, we’ll be in touch right away with the next update. Thank you again for your patience and cooperation while we continue working on this with the courier. Kindest, Anna x

f no update by June 03, pls FF up and make sure to check in with the CX too. Thanks! x #2325433NA | DHL 2805447444 Query sent to GE / DHL GE/ DHL Request link: https://globale-b2b.zendesk.com/hc/en-us/requests/5744529 Snapshot: https://prnt.sc/3ShuJvLM8mHa

Hi Lisa, Thank you for getting back to us. At the moment, we are still awaiting a response from DHL regarding your case. As per DHL, they will provide an update as soon as possible, and we are actively monitoring the situation. Please rest assured that once we receive any new information from DHL, we will promptly get back to you with an update. If you have any other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Hi Lisa, First of all, thank you for your patience in waiting thus far for any feedback from us. After further investigation by our courier, we're sad to report that your order #2325433NA is determined to be lost in transit. We know how excited you must be for your order and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: We await your reply! Kindest, Jesselle

Dear Lisa, Thank you for your reply! I completely understand, especially since the event you originally purchased the swimsuit for has already passed. We're very sorry again that your parcel was lost in transit. You are absolutely welcome to choose a different bikini instead of having the original order reprocessed. If you'd like to do so, please send us the details of your preferred set within the same price range, and we'll be happy to check availability for you. Kindly provide: | Product Name: | Top Size: | Bottom Size: | Bottom Style: (if applicable) | Bottom Coverage: (if applicable) Alternatively, if a refund would work best for you, we can certainly arrange that instead. We'd love for you to receive your order, but we'll completely respect whichever option suits you best. Please let us know how you'd like to proceed. Kindest, Trish

Hi Lisa, Thank you for confirming your details. Unfortunately, we're unable to proceed with the change to the MAIA - SKY HIGH BLUE CROP BIKINI SET, as the requested set is priced higher than the item in your original order. We can only process style changes to items within the same price range as the original purchase. If you'd still like to make a change, please feel free to send through alternative options within a similar price range, and we'll be happy to check whether we can accommodate them. We look forward to your reply. Kindest, Jesselle X

Dear Lisa, Thank you for confirming your details! Apologies for the confusion. You are right, both styles have the same price. We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2363039NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Anna x