Re: ORDER #2317650NA

Good morning, according to the tracking information, the package appears to have been delivered successfully. I am now waiting for the refund. Please let me know if you need any further information. Anastasia Grmas Via Antonio Raggi 6 6500 Bellinzona 079 944 10 65 ________________________________ Da: Returns Team Inviato: Wednesday, May 6, 2026 10:50:56 AM A: Anastasia Grmas Oggetto: Re: ORDER #2317650NA Hi Anastasia, Thank you for sending that through. We will process your request once received in our warehouse. Please keep your postage receipt for future reference. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered.

Good morning, According to the tracking information, the package has already been successfully delivered to your Jersey Channels warehouse. From my side, everything has been completed correctly and within the required timeframe. I therefore expect the refund to be processed without any further delays. I am also leaving below the tracking link for the shipment as proof of delivery. https://www.post.ch/track?formattedParcelCodes=LR999467263CH Anastasia Grmas Via Antonio Raggi 6 6500 Bellinzona 079 944 10 65 ________________________________ Da: Returns Team Inviato: mercoledì, maggio 20, 2026 7:45 AM A: Anastasia Grmas Oggetto: Re: ORDER #2317650NA Hi Anastasia, Thank you for the update. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.