CUSTOMER2026-05-20 17:08:00· email/email
Hi
My daughter wore her suit for the first time today. She wore it in the ocean and when she came out the color was bleeding all over the place. It's now completely unwearable. Please let me know how I can return it or exchange for a different suit.
Thank you
CUSTOMER2026-05-21 23:25:21· email/email
Sent from my iPhone
Begin forwarded message:
AGENT2026-05-26 00:04:32· email/helpdesk
Dear Michelle,
Thank you for emailing us, happy to check on your concern.
We're sorry to hear about what happened to her bikini top. Can you please share the following details:
Was the item washed using hot or cold water, or was any detergent or soap used?
Was the item machine washed?
What was your drying process (how did you dry your bikini)?
A brief description of the activity when the issue occurred
Was the item used during activities (e.g., water sports, etc.)?
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-05-26 00:06:07· email/helpdesk
Hi again, Michelle.
Just a follow-up, can you also please send us a separate email using the email address used upon purchase?
In that way, we'll be able to check if we can accommodate you in any way.
We look forward to hearing from you!
Kindest,
Denise xx
AGENT2026-05-26 00:06:52· email/helpdeskINTERNAL
2310530NA dod April 14, 2026 / not linked
CUSTOMER2026-05-26 02:28:29· email/email
Sent from my iPhone
AGENT2026-05-26 03:25:05· email/helpdesk
Hi Michelle,
Thank you those details, and I’m very sorry to hear about your daughter’s experience with the suit. We understand how disappointing it must have been for the color to bleed after the first use, especially when she was excited to wear it for the first time. We’d be happy to help you and will work to make this right for you.
May we please request the following details:
Address (Shipping or Billing) used upon purchase
Phone Number used upon purchase
Style name and Sizes
We look forward to hearing back from you soon!
Kindest,
Joanna xx
CUSTOMER2026-05-26 14:25:46· email/email
Michelle Baird
13 Stites Drive
Cranbury, NJ
6785219730
Size bottom xs
Size top xs
Style Mende scoop bikini set
Please let me know what else you need
Thank you
AGENT2026-05-27 03:17:04· email/helpdesk
Dear Michelle,
Thank you for emailing us, happy to check on your concern.
Can you please share the following details:
Was the item used in a hot tub or chlorinated pool?
Was the item machine washed?
Was the item washed using hot or cold water?
Was there any detergent or soap used?
How was the item dried and stored?
Additional photos of the bikini (top and bottoms), unworn and laid flat, showing both the outer fabric and inner lining
From there, we will assess if we can accommodate your request.
Kindest,
Joanna
AGENT2026-05-28 10:03:43· email/helpdeskINTERNAL
New RT https://triangl.gorgias.com/app/ticket/223217242
CUSTOMER2026-05-31 01:34:17· email/email
The experience has been a little frustrating to say the least. I've provided information that was easily accessible from my order numerous times. The resolution finally came and I hope you are sending a replacement suit but haven't heard back from my last email so fingers crossed but I'm not hopeful
AGENT2026-05-31 12:08:33· email/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/223217242