Re: Order# 2330110NA

Dear Stella, Thank you for getting in touch, we're glad to assist. We have received your Exchange Request # 6247D02917127 and we regret to hear the sizing did not fit. We'd love to help you with the exchange, but unfortunately, the MAIA - AZURE SPARKLE top L , bottom M in Normal, Cheeky, and Cheekiest are low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2330110NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIF , 2330110NA / 6247D02917127 MIMSILTOPL 43 MAIAZU2TOPL 16 / AOOS STAAZU2ABOTM 11 , STAAZU2BBOTM 5 , STAAZU2CBOTM 5 / AOOS

Dear Stella, Thank you for getting back to us and sharing your new Order #2338418NA. Your return for Order #2330110NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - PINK CANDY VELVET Set: M / M Cheekiest MIMA - SILVER SPARKLE Set: M / M Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 6247D02917127 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2330110NA / 6247D02917127 New Order 2338418NA Archived: Non-EU European Return

Dear Stella, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Nikka

2330110NA / 6247D02917127 6/10/2026 2330110NA 6247D02917127 STELLA FEURER SIDPIN3CBOTM 1 LT548586402CH 20368 6/11/2026 6/10/2026 2330110NA 6247D02917127 STELLA FEURER SOFPIN3TOPM 1 LT548586402CH 20369 6/11/2026 6/10/2026 2330110NA 6247D02917127 STELLA FEURER MINSILFCBOTM 1 LT548586402CH 20370 6/11/2026 6/10/2026 2330110NA 6247D02917127 STELLA FEURER MIMSILTOPM 1 LT548586402CH 20371 6/11/2026