Re: [Triangl] Payment for #2315940NA has been received

Dear Vivian, Thank you for reaching out, and I’m really sorry to hear that you didn’t receive your order. I completely understand how frustrating that must be. Upon checking, your parcel is at the FedEx location in SAN DIEGO, CA. They attempted to complete the delivery several times to no avail. Door tags were also left with instructions for redelivery or collection. Please contact FedEx at 1.800.463.3339 or via https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 521726699194 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Vivian, Thank you for your message. We completely understand your concern regarding the delivery of your package. As previously mentioned, FedEx has attempted to complete the delivery several times, but unfortunately the attempts were unsuccessful. Door tags were also left with instructions regarding redelivery or package collection. May we kindly ask if you have already contacted FedEx directly regarding these delivery attempts? For the customer’s protection, FedEx requires a signature upon delivery to help prevent lost or stolen packages. However, we may submit a request to FedEx asking if they can deliver the package without a signature requirement. Please note that this request would still be subject to FedEx approval. If approved and the package is delivered without a signature, both FedEx and TRIANGL would no longer be liable for any lost or stolen package after delivery. If you understand and accept this risk, please let us know and we will be happy to submit the request on your behalf. We appreciate your patience and understanding, and we look forward to your response. Kindest, Bernadette x