Hi,
I'm reaching out regarding a recent order and was hoping you might be able to help me. Unfortunately I just realized I missed the return window. I assumed incorrectly that I had 30 days for the return and was wondering if an exception could be made. My order number is 2316472NA. Zip Code 28562
I completely understand this falls outside of your standard return policy, and I would truly appreciate any assistance you're able to offer.
Thank you so much for your time and consideration!
AGENT2026-05-23 11:11:14· email/helpdesk
Dear Christine,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on April 20, 2026, and your request was sent on May 21, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Gelou
Replies are sent through Open Doors, so they stay on the customer record.