31,919 tickets1-100

Tracking infoOrder #2316201NA

Alex Williams ¡ alexandrawilliams246@gmail.com ¡ Gorgias #219895453

closed
Opened
5 May 2026, 21:43
Closed
14 May 2026, 06:55
Assignee
Jetz - Returns Team
Order
2316201
promo10returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-05 21:43:38¡ email/helpdesk
    Hi Alex, Thank you for reaching out. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). As a thank-you for choosing this option, we can also provide a $10 USD refund to your original payment method. If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Nikka
  2. AGENT2026-05-05 21:44:23¡ email/helpdeskINTERNAL
    Pending Approval / 2316201NA / 46E0BE2908809 / Offered EX - PROMO10
  3. CUSTOMER2026-05-05 22:25:47¡ email/email
    Hello! Thank you for the offer! I would still like a refund please.
  4. AGENT2026-05-05 23:19:29¡ email/helpdesk
    Hi Alex, Thank you for confirming your return request! Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: DARA - COOKIE Triangle Bikini Set - Top / M :: Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 46E0BE2908809 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka
  5. AGENT2026-05-05 23:19:45¡ email/helpdeskINTERNAL
    2316201NA / 46E0BE2908809
  6. AGENT2026-05-12 09:23:13¡ email/helpdesk
    Dear Alex, Thank you for sending your return and providing the proof of postage—we truly appreciate it! Once your return reaches our warehouse, we’ll process your request promptly. Feel free to check in with us for updates. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Crystel
  7. AGENT2026-05-12 09:24:01¡ email/helpdeskINTERNAL
    2316201NA / 46E0BE2908809 TN 1ZX07Y270356036649 SD 5/11/2026
  8. AGENT2026-05-14 06:54:56¡ email/helpdeskINTERNAL
    5/12/2026 # N/A N/A ALEX WILLIAMS DARCOOTOPS 1 UPS1ZX07Y270356036649 331767 5/13/2026 5/12/2026 # N/A N/A ALEX WILLIAMS SIDCOOABOTM 1 UPS1ZX07Y270356036649 331768 5/13/2026
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