CUSTOMER2026-03-27 15:30:16· email/email
Hi! My package did not include the bikini top :( it only included the
bottom and a string bag. Was hoping to wear this on a trip I'm leaving for
next week.
AGENT2026-03-27 20:00:21· email/helpdesk
Dear Alessandra,
Thank you for bringing this to our attention, and we’re sorry to hear about the missing top.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Trish
CUSTOMER2026-03-28 12:02:33· email/email
You were right it was in the bag I'm so sorry!
I think the bikini bottoms are too small is it possible to exchange for a larger size? Is it possible to have that ship asap and I can return as well?
AGENT2026-03-28 14:13:35· email/helpdesk
Dear Alessandra,
I’m so glad to hear you were able to find the bikini top!
I’m sorry to hear the bottoms aren’t the right fit, especially with your trip coming up. Not to worry, my colleagues from the Returns Team will assist you from here.
I’ll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Trish
AGENT2026-03-28 14:13:38· email/helpdeskINTERNAL
Hi RT!
Re: #2296929NA
Exchange request
- bikini bottoms are too small
- need a larger size
Pls assist. Thanks! x
AGENT2026-03-30 09:21:34· email/helpdesk
Hi Alessandra,
Thank you for getting in touch—we’re happy to assist you.
We understand that you need the item as soon as possible. We recommend placing a new order using the free shipping code provided below. This way, you can receive the item in time and update your shipping address to your desired destination.
If you agree, please follow the steps below:
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2296929NA
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
AGENT2026-03-30 09:21:50· email/helpdeskINTERNAL
pending approval 2296929NA DOD March 27, 2026 ; need asap
AGENT2026-04-06 12:19:02· email/helpdesk
Dear Alessandra,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2296929NA and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena