Hi, the package is on its way to you. I would like to know when it arrives.
ืืชืืจืื ืืื ืืณ, 30 ืืืจืฅ 2026 ื-14:51 ืืืช Returns Team :
AGENT2026-04-01 11:36:19ยท email/helpdesk
Dear Maayan,
Thanks for reaching out, and sending the proof of postage.
We tried to locate the tracking information on the photo but the photo is too blurry when zoomed in.
Can you please provide another image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange.
Kindest,
Kiara xx
AGENT2026-04-01 11:36:28ยท email/helpdeskINTERNAL
#2253840NA 8E241C2854379
CUSTOMER2026-04-03 11:43:06ยท email/email
Hi I returned it through a post office and these are the pages I received.
ืืชืืจืื ืืื ืืณ, 1 ืืืคืจืณ 2026 ื-14:36 ืืืช Returns Team :
AGENT2026-04-05 02:49:26ยท email/helpdesk
Hi Maayan,
Thank you for sending that through!
We will process your refund request as soon as we have received your items back in the warehouse.
Feel free to email us back should you have other concerns.
Kindest,
Jetz
AGENT2026-04-05 02:49:30ยท email/helpdeskINTERNAL
ON HOLD / SD 3/31/2026
SM approved OTE RF #2253840NA / 8E241C2854379
TN lx057885732il
Status: In transit
AGENT2026-04-21 11:34:59ยท email/helpdeskINTERNAL
4/21/2026 #2253840NA NA Maayan Dagan VINRONTOPXS 1 LX057885732IL polybad had been broken 162183 4/21/2026
4/21/2026 #2253840NA NA Maayan Dagan VINRONCBOTS 1 LX057885732IL polybad had been broken 162184 4/21/2026
OTE RF #2253840NA / 8E241C2854379
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