Re: Order: #2275664NA

Dear Katerina, We are reaching out regarding your Return Request 8342492880493. As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Joanna

Pending Approval: 2275664NA / 8342492880493 - 18 days

Dear Katerina, Thank you for sharing your experience with the bikini. I’m truly sorry to hear about the issue you encountered with the bottoms. We take great pride in the quality of our products, and each piece goes through careful quality checks prior to dispatch, so we understand how disappointing this must have been. While our standard policy allows replacement requests within 14 days of delivery, we certainly don’t want you to be left unhappy with your purchase. As a one-time exception, we’d be happy to offer you a replacement bikini. Kindly note that, as this is an exception, the replacement item will not be eligible for further exchanges or refunds. We also understand that the fit of the MICA - LUSAIL top wasn’t quite right for you. With that in mind, you’re welcome to choose a replacement in a different style. Please share your top three preferred bikini options (including style name, top and bottom sizes, and your preferred bottom coverage, if applicable) within the same price range as your original order, and we’ll arrange the best available option for you. In regard to the damaged bottoms and the matching top, we will no longer require you to return these items. For the VINCA - PERL, our Refund & Exchange Policy allows returns or exchanges within 14 days from receipt of your shipment. Upon checking, your order was delivered on March 9, 2026, and your request was sent on March 27, 2026, which unfortunately falls outside of this timeframe. That said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange of equal value to your original order. Please let us know your preferred item (including style name, top and bottom sizes, and bottom shape, if applicable), and we’ll gladly guide you through the process and provide separate return instructions to assist with your exchange request. Just a quick note: due to sales tax regulations, we’re unable to change the shipping address once the order has been placed. We look forward to your reply. Kindest, Crystel

2275664NA / 8342492880493 OTE NON CX FA EX MICA - LUSAIL / offered diff style since cx did not like the top fit PENDING APPROVAL / REG OTE EX VINCA - PERL / Initial is 18 days

Hi Katerina, Thank you for getting in touch. Normally, we need to receive your return before we can process an exchange. However, the stocks of the items you need are running out of stock quickly. To secure the stock for your exchange, please send your items within 24-48 hours and share a snapshot of the return shipping receipt with us. This receipt (from the post office or shipping company you used) serves as proof that the item has been mailed back and should include the tracking number and date sent. As soon as we receive that, we’ll go ahead and process your exchange in advance. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - PERL Geometric Triangle Bikini Set: Bottom / M / Cheeky and Top / M (Send back the full set, please include your bag/pouch in original plastic packaging.) No need to send back MICA - LUSAIL bikini set. Exchanging For: 1. SOFI - COOKIE Halter Bikini Set: Bottom / M / Cheeky and Top / M 2. VINCA - MATO Red Triangle Bikini Set: Bottom / M / Cheeky and Top / M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 8342492880493 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

OTE EX: NON CX FA + REG #2275664NA / 8342492880493 - process once POP provided Exchanging For: 1. SOFI - COOKIE Halter Bikini Set: Bottom / M / Cheeky and Top / M 2. VINCA - MATO Red Triangle Bikini Set: Bottom / M / Cheeky and Top / M

Hi Katerina, Thank you for letting us know. We will look forward to your next email. Kindest, Joanna

Hi Katerina, Thank you for sending your bikini. VINCA - MATO Red Triangle Bikini Set: Bottom / M / Cheeky and Top / M is available. Since we last spoke, the SOFI - COOKIE Top M you have requested is now out of stock and we do not have a confirmed replenishment date. Please SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order) - Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut. We look forward to your confirmation. Kindest, Joanna

EX #2275664NA/ 8342492880493 POP prvded OOS SOFCOOTOPM, no replen TN 870264923077

Dear Katerina, Thanks for sending this through! We're pleased to inform you that your exchange and replacement for the following items has been processed: 1. VINCA - LOKO Sparkle Triangle Bikini Set - Top / M :: Bottom / M / Cheeky 2. VINCA - MATO Red Triangle Bikini Set - Top / M :: Bottom / M / Cheeky A new Order Confirmation has been sent and the tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Nikka

OTE NON-CX FA EX + REG OTE EX: 2275664NA / 8342492880493 PROCESSED: 4/5/2026 NEW ORDER: 2308612NA - NOT ELIGIBLE FOR EX/RF

2275664NA / 8342492880493 4/6/2026 #2275664NA 8342492880493 KATERINA THOMOPOULOU VINPER2TOPM 1 FEDEX870264923077 322250 4/8/2026 4/6/2026 #2275664NA 8342492880493 KATERINA THOMOPOULOU SIDPER2ABOTM 1 FEDEX870264923077 322251 4/8/2026