Re: Tracking

Dear Brandi, We're pleased to inform you that your order #2281174NA has been shipped. Please find your tracking details below: Order Number: #2281174NA Tracking Number: 516617415720 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=516617415720 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Jesselle

Dear Brandi, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. I completely understand how frustrating that must be. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Trish

If no update by April 01, pls FF up and make sure to check in with the CX too. Thanks! x #2281174NA | 516617415720 Stuck in Memphis, TN since Thursday, 3/12/26 Request #SFC31713739 created.

FedEx UPDATE: Mon, Mar 30, 2026 at 4:31 pm FedEx Case# SFC31713739 - Tracking https://prnt.sc/Dv_goAY5e8FE I'm sorry that the goods have not been received by the customer. I have checked this for you, and I can see that the goods have not had any scans on them since arriving in to the US on 12/03/2026. Unfortunately, this is due to the packaging being damaged in transit and the package being empty. Could you confirm the following please: - Goods Description - Weight - Cost Value I apologise for the inconvenience caused. ___________________________________________________________________________ 4/01/2026 6:56 AM ( Trish x ) Replied to FedEx Request #SFC31925725 created.

Dear Brandi, First of all, thank you for your patience in waiting thus far for any feedback from us. After further investigation by our courier, we're sad to report that the packaging for your order #2281174NA has been found damaged in transit and empty. We know how excited you must be for your order, and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: We await your reply! Kindest, Trish

Dear Brandi, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2281174NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x