Re: Triangl order

Hi Paige, Thank you for your recent order. We’ve been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: “Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.” https://www.fedex.com/fedextrack/?trknbr=516617438422&trkqual=2461112000~516617438422~FX You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 516617438422 as a reference. For our customers’ protection, our courier is instructed not to leave parcels unattended, and we do require deliveries to be signed for. While FedEx may sometimes leave parcels in a secure location depending on local guidelines, we generally don’t recommend this option to minimize the risk of lost packages. That said, we can also submit a request to FedEx on your behalf to allow delivery without a signature. Please note that approval is subject to FedEx’s local policies, and if the parcel is left without a signature, TRIANGL and FedEx are unable to take responsibility should it be lost or stolen. If you’re comfortable proceeding with this request, just let me know, and I’ll arrange it for you right away. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Bernadette x

Dear Paige, Thank you for getting back to us. I have forwarded your request to our Courier to see if this is possible. As I cannot make any guarantees as of this moment, please allow them time to get back to us with an update and we will send you another email to let you know what the outcome is. Please keep in mind that these requests are subject to the specific guidelines and safety protocols of the local FedEx team. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Please check with FedEx on Mar 31 and update CX. Thank you. x Request #SFC31723881 created.

Dear Paige, Thank you for your patience. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2284255NA shows your parcel as delivered on Wednesday, 4/1/26 at 4:16 PM and signed for by P.Ppayne. https://www.fedex.com/fedextrack/?trknbr=516617438422&trkqual=2461112000~516617438422~FX&simplified=true We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=516617438422&trkqual=2461112000~516617438422~FX&simplified=true If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Bernadette