4,798 tickets1-100

Re: Conversation with DYLAN FRIEDMAN

DYLAN FRIEDMAN · dylan.friedman24@gmail.com · Gorgias #214445031

closed
Opened
31 Mar 2026, 03:08
Closed
2 Apr 2026, 02:58
Assignee
Katrina - Orders
or_damagedor_missing itemordersretreturns_follow-uptrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-31 03:08:02· chat/gorgias_chat
    My package came damaged what should I do
  2. AI_AGENT2026-03-31 03:08:11· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address if you prefer, and the waiting time for a response in chat is about 1 minute.
  3. AGENT2026-03-31 03:08:37· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  4. AGENT2026-03-31 03:08:53· chat/helpdesk
    I'm sorry to hear about what happened to your package.
  5. CUSTOMER2026-03-31 03:08:57· chat/gorgias_chat
    Hi! I ordered a bikini and it came very damaged and only with the bottoms
  6. AGENT2026-03-31 03:09:05· chat/helpdesk
    To assist you further, may I have the order number, full name, and email used upon purchase?
  7. CUSTOMER2026-03-31 03:09:47· chat/gorgias_chat
    Order #2274696NA, Dylan Friedman, and dylan.friedman24@gmail.com
  8. AGENT2026-03-31 03:10:08· chat/helpdesk
    Thank you!
  9. AGENT2026-03-31 03:10:23· chat/helpdesk
    Could you please check the package again? The top might have fallen out while opening or could be stuck in the matching bag.
  10. CUSTOMER2026-03-31 03:10:59· chat/gorgias_chat
    It is not. The package came ripped open and in another box that was labeled “DAMAGED”
  11. AGENT2026-03-31 03:11:36· chat/helpdesk
    I see. Could you send at least 2 photos showing the items you've received?
  12. AGENT2026-03-31 03:11:42· chat/helpdesk
    Kindly include the packaging.
  13. AGENT2026-03-31 03:12:30· chat/helpdesk
    Thank you!
  14. AGENT2026-03-31 03:12:46· chat/helpdesk
    I will forward this concern to our Orders Tea, for further checking.
  15. AGENT2026-03-31 03:12:56· chat/helpdesk
    Please expect their email from this point up to 24 hours.
  16. AGENT2026-03-31 03:13:02· chat/helpdesk
    In the meantime, can I help you with anything else?
  17. CUSTOMER2026-03-31 03:13:16· chat/gorgias_chat
    Do you need my email
  18. AGENT2026-03-31 03:13:48· chat/helpdesk
    We have dylan.friedman24@gmail.com on file, is this correct?
  19. CUSTOMER2026-03-31 03:14:02· chat/gorgias_chat
    Yes thank you
  20. AGENT2026-03-31 03:14:13· chat/helpdesk
    You're welcome.
  21. AGENT2026-03-31 03:14:20· chat/helpdesk
    Can I help you with anything else?
  22. AGENT2026-03-31 03:16:23· chat/helpdesk
    Sorry, are you still there?
  23. AGENT2026-03-31 03:17:23· chat/helpdesk
    Looks like you’re all set. Feel free to let us know if you have any questions. Thank you, and have a lovely day! x
  24. AGENT2026-03-31 03:18:39· chat/helpdeskINTERNAL
    Hi, Orders! For your assistance, please. Thank you! x 2274696NA Hi! I ordered a bikini and it came very damaged and only with the bottoms. The package came ripped open and in another box that was labeled “DAMAGED” *Please see photos above
  25. AGENT2026-04-01 21:20:19· email/helpdesk
    Dear Dylan, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Live Chat Team. This is Bernadette from TRIANGL's Orders Team and I will be assisting you. We would love for you to enjoy your Triangl order ASAP and we are more than happy to reprocess the MAIA - ALINA Pink Crochet Scoop Bikini in XS top + Matching Bag for you so we can ship it out again to you. Kindly also confirm if we can send it out to the same address listed below: Dylan Friedman 928 East 3rd Street PI BETA PHI Bloomington IN 47406 United States +1 475-331-0735 If not, please fill in your new shipping details using the format below. Recipient's name: Company Name (if applicable): House/ Blg/ Apt/ Street Address: City: State/ Region: Post Code: Country: Phone number: Please reply as soon as you're able so we can reprocess your order right away. We thank you for your patience and understanding. We await your reply! Kindest, Bernadette x
  26. CUSTOMER2026-04-01 21:22:47· email/email
    Hi Bernadette, Thank you so much for your response! Yes that address is correct and thank you so much for the help with all of this! Looking forward to getting my bikini for the summer!
  27. AGENT2026-04-02 02:58:56· email/helpdesk
    Dear Dylan, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2306574NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x
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