11,964 tickets1-100

Re: hi, I bought a bathing suit about a month ago and I took the tags off of it because it’s the size I ...

olivia campbell · campbellolivia92@gmail.com · Gorgias #214424208

closed
Opened
30 Mar 2026, 21:06
Closed
23 Apr 2026, 07:21
Assignee
Joanna - Returns Team
returnsreturns_clarificationreturns_follow-upreturns_snooze_48hrsreturns_tier 2trianglai_answeredai_handovervipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-30 21:06:48· chat/gorgias_chat
    hi, I bought a bathing suit about a month ago and I took the tags off of it because it’s the size I usually get and then I went to go wear it today and the top is too small on me. Is there anyway I could exchange the small top to a medium top.
  2. AI_AGENT2026-03-30 21:07:08· chat/api
    Hi Olivia! Thanks for reaching out to TRIANGL Support. We're happy to help. You can absolutely exchange just the top piece for a medium, even if the tags have been removed. To start your exchange, please visit our returns page here: [https://triangl.com/a/returns](https://triangl.com/a/returns) If you'd like, I can also help you with sizing or finding the best fit. Just let me know!
  3. CUSTOMER2026-03-30 21:09:15· chat/gorgias_chat
    I tried to submit a return, but it won’t let me because I ordered it in the beginning of February and it is March 30 which is over a month
  4. AI_AGENT2026-03-30 21:09:36· chat/api
    Thanks for letting us know, Olivia! Our return and exchange policy allows returns or exchanges within 14 days of receiving the order. Since your order was delivered on March 2nd, this period has unfortunately passed. However, I have escalated this to our Returns Team to see if an exception can be made for your exchange request. They will review it and get back to you shortly.
  5. CUSTOMER2026-03-30 21:10:03· chat/gorgias_chat
    thank you so much. I love the bathing suit so much and want to wear it really badly. I just need a bigger size in the top.
  6. AGENT2026-03-30 21:10:08· chat/helpdesk
    Hi, I’m Anna! Welcome to Triangl Live Chat!
  7. AGENT2026-03-30 21:10:29· chat/helpdesk
    I'm sorry to hear the top sizing didn't work for you.
  8. AGENT2026-03-30 21:10:46· chat/helpdesk
    No guarantees but I will forward your request to our Returns Team for further checking.
  9. AGENT2026-03-30 21:10:55· chat/helpdesk
    May I have the order number, full name, and email used upon purchase?
  10. CUSTOMER2026-03-30 21:12:42· chat/gorgias_chat
    order #2269405NA Olivia Campbell, campbellolivia92@gmail.com
  11. CUSTOMER2026-03-30 21:12:50· chat/gorgias_chat
    thank you so much for your help. I really do appreciate it.
  12. AGENT2026-03-30 21:13:27· chat/helpdesk
    Thank you!
  13. AGENT2026-03-30 21:14:03· chat/helpdesk
    Please expect their email within 24 hours.
  14. AGENT2026-03-30 21:14:08· chat/helpdesk
    In the meantime, can I help you with anything else?
  15. CUSTOMER2026-03-30 21:15:32· chat/gorgias_chat
    no, there’s nothing else. Thank you so much for your time.
  16. AGENT2026-03-30 21:15:51· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  17. AGENT2026-03-30 21:16:51· chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thank you! x 2269405NA hi, I bought a bathing suit about a month ago and I took the tags off of it because it’s the size I usually get and then I went to go wear it today and the top is too small on me. Is there anyway I could exchange the small top to a medium top. I tried to submit a return, but it won’t let me because I ordered it in the beginning of February and it is March 30 which is over a month
  18. AGENT2026-04-01 09:08:45· email/helpdesk
    Hi Olivia, Your concern has been forwarded to us. Thank you for reaching out. We truly appreciate your support and understand that returning an order can be disappointing. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on March 2, 2026, and your request was sent on March 30, 2026, which unfortunately falls outside of this timeframe. Additionally, the item/s must be in original condition with returns tag and hygiene seal remaining in place. Item/s must not have been worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet these requirements. We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can. You can also find more details about our Returns Policy here: [https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Thank you for your understanding, and please let us know if we can assist you with anything else. Kindest regards, Elaine xx
  19. AGENT2026-04-01 09:09:25· email/helpdeskINTERNAL
    DECLINED DUE TO DOD Order# 2269405NA , DOD March 2, 2026 28 days from DOD / took the tags off
  20. CUSTOMER2026-04-03 13:06:43· email/email
    Hi, I wanted to follow up because I'm honestly really disappointed with my recent experiences. I've only ever purchased my bathing suits from TRIANGL, and I've always held your brand to a very high standard. Your swimwear is a significant investment, and up until recently, I've always trusted the quality. However, one of my recent experiences already left me disappointed. I had a bathing suit I purchased in 2024 that I only wore a couple of times. I take very good care of my items—I always hand wash them and store them properly. When I went to take it out after the winter, the underwire had completely popped out. I reached out to your support team at the time, and the only resolution offered was a free shipping code, which felt really underwhelming given the situation and the price point of your products. Now, with this current issue, I'm even more frustrated. I purchased a bathing suit for around $150, assumed my usual size would fit as it always has, and removed the tags. When I finally went to wear it, the top was too small, and now I'm unable to use it at all. I do understand your 14-day return policy, but in this case, I was simply hoping to exchange the top for a different size—not request a refund. Given my loyalty to your brand and my past experiences, I was really hoping for a bit more flexibility or support. At this point, it's honestly making me question the value and consistency of your products, which is disappointing because I've always loved your brand. I would really appreciate it if you could reconsider or offer any kind of solution or goodwill gesture here.
  21. AGENT2026-04-04 12:42:13· email/helpdesk
    Hi Olivia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you’ve experienced with your recent purchases. We completely understand how frustrating this must be, especially as a loyal customer who has always trusted our brand. To help us properly review the issue and document your concern, could you please send us at least two photos of the top? Once we have the images, we can take a closer look and work on finding the best possible solution for you. We truly appreciate your patience and understanding, and we want to make sure your concerns are addressed appropriately. We look forward to hearing back from you! Kindest, Reena
  22. AGENT2026-04-04 12:42:32· email/helpdeskINTERNAL
    SA adv to ask for photo/s of the top
  23. AGENT2026-04-11 12:51:08· email/helpdesk
    Dear Olivia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2269405NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena
  24. CUSTOMER2026-04-22 14:14:47· email/email
    Could you please remind me of the free shipping code you provided for this issue?
  25. AGENT2026-04-23 07:21:34· email/helpdesk
    Hi Olivia, Thank you for reaching out. Upon checking, there is no free shipping code related to the issue under 2269405NA. But we have one on our records that is connected to one of your previous order. The free shipping code is: FS1914914NACO If you have any questions, feel free to email us back. Kindest, Joanna
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