CUSTOMER2026-04-15 19:50:14· chat/gorgias_chat
Can I cancel my order?
[2026-04-15 19:50:15] [PUBLIC] [AGENT] [chat/rule] [RULE:71772] : Thanks for your message! I’ll transfer you to one of our Support Specialists who can help you with your order right away
AI_AGENT2026-04-15 19:50:28· chat/api
Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can leave your email address here.
You'll hear back in about 1 minute.
Since your request relates to changing or cancelling an order, I will connect you directly with our Customer Care Team who can update this for you.
AGENT2026-04-15 19:51:10· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
CUSTOMER2026-04-15 19:51:43· chat/gorgias_chat
Hi! I ordered the wrong color for my girlfriends birthday and I’m hoping to cancel my first order and then place a new order with the aqua color.
AGENT2026-04-15 19:52:22· chat/helpdesk
Allow me to forward your concern to the Order team to request for cancellation.
Can I get the order number, full name and email address associated on the order.
CUSTOMER2026-04-15 19:52:43· chat/gorgias_chat
Order #2315177NA
CUSTOMER2026-04-15 19:52:47· chat/gorgias_chat
Charles Rouw
CUSTOMER2026-04-15 19:52:53· chat/gorgias_chat
charles.rouw1@gmail.com
AGENT2026-04-15 19:53:19· chat/helpdesk
Thanks much. One moment.
AGENT2026-04-15 19:55:23· chat/helpdesk
I appreciate the patience. Your concern has been forwarded to the Orders Team.
Allow them to get back to you via email within 24 hours to confirm the request.
Kindly monitor your spam and junk folder as some emails ends up there.
AGENT2026-04-15 19:55:41· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-04-15 19:55:52· chat/helpdeskINTERNAL
Hi, cancel order. Thank you
- 2315177NA
CUSTOMER2026-04-15 19:55:54· chat/gorgias_chat
What if the order ships before they reach out to me?
AGENT2026-04-15 19:57:19· chat/helpdesk
Upon checking, we are still processing the order.
No worries, I have tagged it urgent for immediate assistance.
CUSTOMER2026-04-15 19:57:45· chat/gorgias_chat
Ok thank you
AGENT2026-04-15 19:57:46· chat/helpdesk
Do you have any other concerns that I can help you with?
CUSTOMER2026-04-15 19:58:01· chat/gorgias_chat
No
AGENT2026-04-15 19:58:14· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-04-15 23:29:40· chat/helpdesk
Dear Charles,
Thank you for your recent order.
Unfortunately, your order #2315177NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon.
If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette