30,691 tickets1-100

Conversation with Charles Rouw

Charles Rouw 路 charles.rouw1@gmail.com 路 Gorgias #216854998

closed
Opened
15 Apr 2026, 19:50
Closed
15 Apr 2026, 23:29
Assignee
Bernadette - Orders
Order
2323311
ordor_cancellationorderstrianglai_answeredai_handoverai_next_genorder_change_requestchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-15 19:50:14路 chat/gorgias_chat
    Can I cancel my order? [2026-04-15 19:50:15] [PUBLIC] [AGENT] [chat/rule] [RULE:71772] : Thanks for your message! I鈥檒l transfer you to one of our Support Specialists who can help you with your order right away
  2. AI_AGENT2026-04-15 19:50:28路 chat/api
    Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here. You'll hear back in about 1 minute. Since your request relates to changing or cancelling an order, I will connect you directly with our Customer Care Team who can update this for you.
  3. AGENT2026-04-15 19:51:10路 chat/helpdesk
    Hi! Kelly here, and I鈥檒l be helping you today. :)
  4. CUSTOMER2026-04-15 19:51:43路 chat/gorgias_chat
    Hi! I ordered the wrong color for my girlfriends birthday and I鈥檓 hoping to cancel my first order and then place a new order with the aqua color.
  5. AGENT2026-04-15 19:52:22路 chat/helpdesk
    Allow me to forward your concern to the Order team to request for cancellation. Can I get the order number, full name and email address associated on the order.
  6. CUSTOMER2026-04-15 19:52:43路 chat/gorgias_chat
    Order #2315177NA
  7. CUSTOMER2026-04-15 19:52:47路 chat/gorgias_chat
    Charles Rouw
  8. CUSTOMER2026-04-15 19:52:53路 chat/gorgias_chat
    charles.rouw1@gmail.com
  9. AGENT2026-04-15 19:53:19路 chat/helpdesk
    Thanks much. One moment.
  10. AGENT2026-04-15 19:55:23路 chat/helpdesk
    I appreciate the patience. Your concern has been forwarded to the Orders Team. Allow them to get back to you via email within 24 hours to confirm the request. Kindly monitor your spam and junk folder as some emails ends up there.
  11. AGENT2026-04-15 19:55:41路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  12. AGENT2026-04-15 19:55:52路 chat/helpdeskINTERNAL
    Hi, cancel order. Thank you - 2315177NA
  13. CUSTOMER2026-04-15 19:55:54路 chat/gorgias_chat
    What if the order ships before they reach out to me?
  14. AGENT2026-04-15 19:57:19路 chat/helpdesk
    Upon checking, we are still processing the order. No worries, I have tagged it urgent for immediate assistance.
  15. CUSTOMER2026-04-15 19:57:45路 chat/gorgias_chat
    Ok thank you
  16. AGENT2026-04-15 19:57:46路 chat/helpdesk
    Do you have any other concerns that I can help you with?
  17. CUSTOMER2026-04-15 19:58:01路 chat/gorgias_chat
    No
  18. AGENT2026-04-15 19:58:14路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  19. AGENT2026-04-15 23:29:40路 chat/helpdesk
    Dear Charles, Thank you for your recent order. Unfortunately, your order #2315177NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon. If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette
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