7,347 tickets1-100

Conversation with Customer #512472471

Unknown · Gorgias #216649090

closed
Opened
14 Apr 2026, 15:41
Closed
14 Apr 2026, 15:44
Assignee
Ai Agent Bot
trianglai_answeredai_closesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-14 15:41:32· chat/gorgias_chat
    I am confused of how to fill out the info for exchanging for a new size
  2. AI_AGENT2026-04-14 15:41:51· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. You can start your exchange for a new size by visiting our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). If you're exchanging for a different size or fit of the same style, you may return either the top or bottom piece you'd like to switch, or the full set—whichever is more convenient for you. Once we receive and process your return, we'll send out your replacement item with no additional shipping charges for the exchanged piece. If you need help selecting the right size or fit, just let us know—we'd be happy to assist you 💛
  3. CUSTOMER2026-04-14 15:43:58· chat/gorgias_chat
    When it says this: you're opting for an exchange, please include the set name, size(s), and bottom design. does that mean I am putting info on what I want to be sent to me
  4. AI_AGENT2026-04-14 15:44:27· chat/api
    Yes, when you include the set name, size(s), and bottom design during the exchange process, you should provide the details of what you want to receive as your replacement. This ensures you get the correct fit and design you prefer. Remember, you can start your exchange anytime at our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) If you need any help choosing the right size or fit, just let me know!
Replies are sent through Open Doors, so they stay on the customer record.