Conversation with Fatima Vázquez Alcaide

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you tell me a bit more — sizing, your order, or something else?

Could you please verify your order information using the verification button? This will allow us to access the details of your exchange request and assist you further.

Please verify your order information using the verification button, so we can check the status of your exchange request and assist you further. Thank you!

Signed in successfully.

Thanks for the information, Fatima. Once we receive your exchange parcel at our warehouse, we typically take 1–2 business days to process it. After that, delivery of the replacement item usually takes 3–5 business days, depending on your location. I will now pass this over to our team so they can check the specific status of your exchange and update you shortly.

Hi!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

I’m sorry to hear that you haven't received an update regarding your exchange request, Fatima.

Can I have your order number and the request ID number, please?

Noted.

Thank you!

To confirm, this is a refund request for Maia Alina, correct?

I just want to check if you’re still there?

Sorry to hear that.

Upon checking, the request was already approved last April 3, and the return instructions were sent via email.

Can you check your email as well as your spam/junk folders? Sometimes, our emails end up there.

Noted, Fatima.

I will endorse this to our Returns Team so they can resend the approval email.

Kindly wait within 24 hours.

You're welcome! Is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx

#2302227NA / #D564982884524 Hi Returns, for your assistance, please. Thank you. xx Please resend the return approval email / "I have not received Could you send again please ?"

Dear Fatima, Your request has been forwarded to us, and I’d be more than happy to assist! Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ALINA Set: S / S Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: D564982884524 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Men-2b Karel Doormanstraat 14 3262 PD Oud-Beijerland The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2302227NA / D564982884524 | APPROVED 4/04/26