30,691 tickets1-100

Exchange Order #2307507NA

Nicole Williams · nicole.williams.1776@gmail.com · Gorgias #216701045

closed
Opened
14 Apr 2026, 23:32
Closed
22 Apr 2026, 10:33
Assignee
Kiara - Returns Team
Order
2307507
returnsreturns_clarificationreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-14 23:32:52· email/email
    Hello, I'd like to exchange my ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Set Top / M / Normal for the next smallest size. How much does it cost to exchange and how do I do it?
  2. AGENT2026-04-15 10:12:37· email/helpdesk
    Dear Nicole, Thank you for getting in touch, we have received your Exchange Request. We are eager to assist but unfortunately, the size you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2307507NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara
  3. AGENT2026-04-15 10:12:58· email/helpdeskINTERNAL
    PENDING APPROVAL / 2307507NA / AOOS ESTPAN2TOPS - 0 ESTPAN2TOPSP - 7 ESTPAN2TOPSPP - 9
  4. AGENT2026-04-22 10:33:26· email/helpdesk
    Dear Nicole, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the items you need for your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Kiara
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