Fwd: FW: A shipment from order #2309256NA is on the way

Hello. I am trying to initiate an exchange from the order number below but the return portal does not recognize the order number. Can you help? We want to exchange the top for a small instead of an XS Thanks ---------- Forwarded message --------- From: Brandon Strauss Date: Sun, Apr 26, 2026 at 7:34 PM Subject: FW: A shipment from order #2309256NA is on the way To: Rover *From: *Triangl *Date: *Thursday, April 9, 2026 at 8:48 AM *To: *Brandon Strauss *Subject: *A shipment from order #2309256NA is on the way Hi Brandon Good news, order #2309256NA has been shipped! Track your package Please allow for 12-24 hours for your information to update onto the website! Thank you so much for shopping with Triangl! See you soon! Love, Triangl xx Items in this shipment MICA - JOLY Terry Towelling Crop Bikini Set × 1 Bottom / S / Normal MICA - JOLY Terry Towelling Crop Bikini Set × 1 Top / XS / Normal Customer information Shipping address Brandon Strauss 9 New St Charleston, South Carolina 29401 United States Billing address Brandon Strauss 9 New St Charleston, South Carolina 29401 United States Important Delivery & Order Information To help avoid any delays with your order, please ensure the following: - The shipping address provided is correct and is the best location to receive your package. - You may be required to sign for your order on the day of delivery. If you authorise the courier to leave the parcel unattended (for example, at your doorstep), TRIANGL cannot be held responsible for any loss or theft. - Please note that some areas may not be directly serviced by FedEx or DHL. In these cases, parcels may be forwarded to the nearest local Post Office for collection. Order Changes If you need to make changes to your order, please contact us at *orders@triangl.com* within 8 hours of placing your order. Please note: - We can only assist with size changes or style changes, subject to availability. - Shipping address changes are only possible if the new address remains within the same state and country as the original address. - We are unable to guarantee any changes requested after the 8-hour window, as orders may already be in processing. Exchanges & Returns We offer a 14-day hassle-free returns period. To request an exchange or return, simply log in to our Returns Portal within 14 days of receiving your parcel using the email address used to place your order. Once your Return Authorisation (RA) is approved, items must be received back by TRIANGL within 14 days. Upon receipt, you will either receive your replacement item or a refund for the product price (original shipping costs excluded). We're excited for you to receive your new bikinis! The TRIANGL Team x