Package lost

Dear Claire, Thank you for reaching out. I completely understand how disappointing this situation must be. Upon checking, FedEx made multiple delivery attempts, but to no avail. You can view the record of these attempts here: https://www.fedex.com/fedextrack/?trknbr=471913886370 For all return-to-sender orders, please be advised that we can only offer a refund for the item cost, less a USD 20 administration fee, while the original shipping fee is non-refundable. I have now requested for the refund to be issued to you. The request will be reviewed by our Finance team and should be completed in 5-7 business days. Once completed, the fund will be available within 3-7 business days and you will receive a Refund Notification email to confirm. Refund processing timeframes vary per card issuer or bank. If you’d still like the Triangl pieces, we’d be delighted to have you place a new order on our website with your updated shipping address, and we’ll gladly support you to ensure a smoother delivery experience this time around. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x