Re: 2297242NA

Dear Lindsay, Thank you for reaching out. I understand you are requesting for a return label. For us to check further, can you share with us your return authorization (RA) number/code? Looking forward to your response. Kindest, Kiara

2297242NA / DOD 3/26/26 -NO FOUND RETURN REQUEST

Hi Lindsay, Thank you for your message—I’m happy to help clarify this for you! Just to confirm, have you recently submitted a return request with Triangl? If so, you should have received a Return Authorization (RA) number. Regarding the return label, please note that Triangl does not provide return shipping labels, and the cost of sending items back is not covered or reimbursed. You can also find more details about our return process here: https://triangl.com/pages/returns-and-exchanges-faqs To proceed, could you kindly confirm if you have an RA number for your return? Once we have that, we’ll be happy to assist you with the next steps. We look forward to hearing back from you! Kindest, Reena

Hi Lindsay, Thank you for reaching out to us. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on March 26, 2026, and we received your request on April 26, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Reena

2297242NA / DECLINED DUE TO DOD

Hi Lindsay,, Thank you for reaching out, and I’m really sorry to hear about your experience—I understand how frustrating it can feel when you don’t receive a response. I’ve reviewed our records and, unfortunately, we’re unable to locate any messages from you prior to April 26. As this date is already beyond 14 days from the delivery date, the request falls outside of our allowable timeframe. Additionally, we do not offer store credits as part of our policy. I understand this isn’t the outcome you were hoping for, and I sincerely apologize for any disappointment this may cause. If you have any other questions or concerns, please feel free to reach out—I’d be glad to assist where I can. Thank you for your understanding. Kindest, Jetz

Dear Lindsay, We completely understand your frustration, and we want to assure you that we thoroughly checked our records again for any previous emails or chats related to this order. At this time, we still unfortunately cannot locate any earlier correspondence connected to your request. That said, if you happen to have a screenshot or copy of the previous conversation, you are more than welcome to send it through to us so we can take another look. Nonetheless, we truly value you as a customer, and the last thing we want is for you to walk away unhappy with your experience. As a one-time exception, we would be more than happy to accommodate an exchange for you (of the same price as your original order)! Before we continue with your request, can you please share the below details: 1. Style Name / Sizes you are returning 2. Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for A few things to keep in mind: Since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund. Your new parcel will be sent to the original shipping address provided upon purchase (unless otherwise stated). We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Nikka

OTE EX (SM Approved) / 2297242NA / Clarify EX items

Dear Lindsay, We hope you are doing well. We’re following up on our previous email regarding your Order #2297242NA and kindly wanted to check in, as we are still awaiting your response in order to proceed further with your request. Nikka - Returns Team 05/10/2026 Dear Lindsay, We completely understand your frustration, and we want to assure you that we thoroughly checked our records again for any previous emails or chats related to this order. At this time, we still unfortunately cannot locate any earlier correspondence connected to your request. That said, if you happen to have a screenshot or copy of the previous conversation, you are more than welcome to send it through to us so we can take another look. Nonetheless, we truly value you as a customer, and the last thing we want is for you to walk away unhappy with your experience. As a one-time exception, we would be more than happy to accommodate an exchange for you (of the same price as your original order)! Before we continue with your request, can you please share the below details: Style Name / Sizes you are returning Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for A few things to keep in mind: Since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund. Your new parcel will be sent to the original shipping address provided upon purchase (unless otherwise stated). We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Nikka **end of email** Kindly note that if we do not receive a response from you within the next 48 hours, we will temporarily close this ticket. However, please feel free to contact us again at any time, and we’ll be more than happy to continue assisting you. Thank you for your time and attention, and we hope to hear from you soon. Kindest, Denise xx

Dear Lindsay, Thank you for getting back to us. Yes, you’re absolutely welcome to exchange for a different bikini style and size, as long as the items are available on our website and within the same price as your original order. Once you’ve selected the bikini of your liking, please feel free to send us your top 3 preferred options, including the style name, top and bottom sizes, and bottom shape (if applicable). We’ll then check availability and guide you through the next steps. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We look forward to hearing back from you! Kindest, Reena