Re: 2300118NA

Dear Sofia, We hope this email finds you well. We have received your Exchange & Refund Request for Order #2300118NA. As you reported the VINCA - ADAO M CHEEKY BOTTOM to be faulty (that the fabric has a snag), can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Reena

2300118NA / C88C092883396 -reported FA

Dear Sofia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding request C88C092883396 and wanted to kindly remind you that we’re awaiting your response to proceed further. We have received your Exchange & Refund Request for Order #2300118NA. As you reported theVINCA - ADAO M CHEEKY BOTTOM to be faulty (that the fabric has a snag), can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Sofia, No worries at all — thanks so much for getting back to us! Yes, your ticket is still open and we’re happy to continue working on it. When you have a moment, please feel free to send us some photos of the faulty bikini so we can take a closer look and assist you further. Looking forward to hearing from you! Kindest, Nikka