Hello,
I need to make a return and an exchange. I need to return the Jara bikini
and get a bigger size in the Mika top. But, I am not 100% sure the bigger
top will work, so I would like to compare the two top sizes. Should I order
a new Mika set? Or can you all ship me a new top size so I can compare the
two? That would be way easier.
Also, How long do I have to make a return/exchange? Just let me know. I'd
appreciate your assistance.
Thank you,
Daisy
AGENT2026-04-24 05:46:21· email/helpdesk
Dear Daisy,
We have received your Return Request for Order #2314832NA.
Noted on your refund request for the JARA - MELON STRIPE Balconette Bikini Set: Top / XS / Normal :: Bottom / S / Cheeky.
Regarding the exchange, we need to receive your return before we can process an exchange.
Processing takes 1 to 2 business days and shipping is 3 to 7 business days.
Please let us know how you would like to proceed.
Kindest,
Joanna
CUSTOMER2026-04-27 18:23:10· email/email
Thank you,
I decided that I am not going to exchange anything, I am only going to
return the JARA MELON bikini.
What is the address for the returns?
AGENT2026-04-28 05:08:29· email/helpdesk
Hi Daisy,
Thank you for confirming your return request.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
JARA - MELON STRIPE Balconette Bikini Set: XS | S / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 4739E52901910
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Dy
AGENT2026-04-28 05:09:11· email/helpdeskINTERNAL
2314832NA / 4739E52901910
Replies are sent through Open Doors, so they stay on the customer record.