31,919 tickets1-100

Re: A shipment from order #2316221NA has been delivered

Sierra Ross · smross1015@gmail.com · Gorgias #218015798

closed
Opened
23 Apr 2026, 03:52
Closed
24 Apr 2026, 08:03
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-23 03:52:32· email/email
    Hello, I am hoping to exchange the top for a small + Please let me know if that is possible and how to proceed
  2. AGENT2026-04-23 12:16:13· email/helpdesk
    Dear Sierra, We have received your Exchange Request for Order #2316221NA. We are sorry to hear the bikini wasn't right for you. We understand you need the Small + top in exchange for your current top S. With the VINCA - MELON STRIPE Triangle Bikini Set, we offer XXS, XS, S, M, L and XL top sizes. To proceed with your request, please confirm the top size you wish to exchange for, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Kiara
  3. AGENT2026-04-23 12:16:25· email/helpdeskINTERNAL
    PENDING APPROVAL / 2316221NA / DOD: 4/20/26
  4. CUSTOMER2026-04-23 14:58:15· email/email
    Thank you for your response I will take a medium top size please
  5. AGENT2026-04-24 08:03:33· email/helpdesk
    Hi Sierra, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - MELON STRIPE Top S (Send back your Top Only in its original plastic packaging.) Exchanging For: VINCA - MELON STRIPE Top M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2316221NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
  6. AGENT2026-04-24 08:03:53· email/helpdeskINTERNAL
    EX #2316221NA 2316221NAEX VINMEL2TOPM - 60
  7. AGENT2026-05-16 07:52:43· email/helpdeskINTERNAL
    2316221NA / 2316221NAEX EX PROCESSED 5/16/26 NEW ORDER #2336518NA 5/14/2026 #2316221NA 2316221NAEX SIERRA ROSS VINMEL2TOPS 1 USPS9500114159506126439597 332232 5/15/2026
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