Re: Conversation with Maggie Mills

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1. CUSTOMER2026-04-02 22:16:37· chat/gorgias_chat
   I still didn’t get my package and it said it was delivered
2. AI_AGENT2026-04-02 22:16:50· chat/api
   Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. I’m sorry to hear about this. Please log in using the button in the chat so we can access your order and check it for you.
3. AI_AGENT2026-04-02 22:17:17· chat/gorgias_chat
   Signed in successfully.
4. AI_AGENT2026-04-02 22:17:43· chat/api
   Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. Please leave your email address. Response time in chat is 1 minute.
5. AGENT2026-04-02 22:18:10· chat/helpdesk
   Hi there! I’m Janis, and I’ll be helping you from here.
6. CUSTOMER2026-04-02 22:18:48· chat/gorgias_chat
   Hi Janis, I was supposed to receive my order last Friday the March 27
7. AGENT2026-04-02 22:19:01· chat/helpdesk
   I’m sorry to hear that you were unable to receive your package. I’ll pass this along to our Orders Team to assist you further. May I have your order number and email address, please?
8. CUSTOMER2026-04-02 22:20:13· chat/gorgias_chat
   2298272NA
9. CUSTOMER2026-04-02 22:20:23· chat/gorgias_chat
   Maggiehannahmills@gmail.com
10. AGENT2026-04-02 22:21:20· chat/helpdesk
    Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today. Please remember to check your spam folder, as our emails may sometimes appear there.
11. CUSTOMER2026-04-02 22:21:33· chat/gorgias_chat
    Thank you
12. AGENT2026-04-02 22:21:58· chat/helpdesk
    You are most welcome!:) Is there anything else I can further help you with?
13. AGENT2026-04-02 22:23:34· chat/helpdesk
    I'm sorry, are you still there?
14. AGENT2026-04-02 22:25:35· chat/helpdesk
    It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
15. AGENT2026-04-02 22:25:48· chat/helpdeskINTERNAL
    Hi Orders, Concern - didn't get the package cx - I still didn’t get my package and it said it was delivered I was supposed to receive my order last Friday the March 27 2298272NA Maggiehannahmills@gmail.com Thanks.
16. AGENT2026-04-03 02:19:00· email/helpdesk
    Hi Maggie, Thank you for your recent order. We’ve been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: “Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.” You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 518557354360 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Your Triangl Team x
17. CUSTOMER2026-04-03 02:30:39· email/email
    Hi, I'm reaching out regarding my package, as I have not received any updates for the past week. I have already signed the door tag and would like the package to be delivered, not returned. I've attempted to follow up via email and phone but have not been able to get a response. Could you please provide an update on the status of the delivery and assist in ensuring it is delivered as soon as possible? Thank you for your help, and I look forward to your response.
18. AGENT2026-04-03 06:25:54· email/helpdesk
    Hi Maggie, Thank you for reaching out, and I’m really sorry to hear about the inconvenience this delivery situation has caused. I completely understand how frustrating this must be. For customer protection, FedEx typically requires a signature upon delivery to help prevent lost or stolen packages. If you’re not available during the day, one option is to sign up on the FedEx website and authorize them digitally to leave the package without a signature. Alternatively, you may also send us your authorization, and we can forward the request to them on your behalf. Upon checking, FedEx has attempted to deliver your parcel three times. At this point, we’ll first need to confirm the current status of the shipment and whether it may still be available for pickup at a nearby FedEx location. While we cannot guarantee this, please rest assured that we will do our best to coordinate with them and explore any possible options. We understand that FedEx mentioned the package may be returned to the sender, and we’ll closely monitor this as well. Once we have a confirmed update on the shipment status, we’ll guide you on the next steps, including available options regarding your order. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Thank you so much for your patience and understanding. Kindest, Jesselle X
19. CUSTOMER2026-04-03 11:19:06· email/email
    Hi Jesselle, Thank you for your response, I appreciate you looking into this. I wanted to provide a bit more context on my end. The first delivery attempt was on March 27, 2026, and I signed the door tag that same day. The tag indicated there would be additional delivery attempts, but it did not provide a location where I could pick up the package. I've ordered from your company many times and have never needed to sign for a delivery before, so I was not expecting this requirement on March 27th. Since then, I've contacted FedEx directly and have also gone to my local FedEx location multiple times. Each time, I was told I would need to wait for an update and that the delivery would be expedited, but I have not received any updates. At this point, I would really prefer for the package to be delivered rather than returned, especially since I have already signed the door tag and made multiple attempts to resolve this with FedEx. Please let me know if there is anything further you can do on your end to help ensure the package is delivered. Thank you again for your help, and I look forward to your update.
20. AGENT2026-04-03 13:52:38· email/helpdesk
    Dear Maggie, Thank you so much for your detailed message! Trish here, stepping in while Jesselle is offline. I really appreciate you taking the time to explain everything, and I’m so sorry for how frustrating this situation has been, especially after all the effort you’ve already made to follow this up. I completely understand your preference to have the parcel delivered rather than returned, particularly since you signed the door tag promptly and have already contacted FedEx and visited their location multiple times without a clear resolution. At this stage, I’ve escalated this directly with FedEx on your behalf to request an urgent status update and to check if the parcel can still be held for pickup or reattempted for delivery. I’ve also highlighted that you’ve already authorized delivery, so we’re pushing for the best possible outcome here. That said, as the shipment is currently under FedEx’s control, we’re dependent on their confirmation regarding whether the parcel is still available locally or already in the process of being returned. As soon as we receive a clear update, I’ll reach out to you right away with the next steps. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know. Please rest assured that we’re actively monitoring this and doing everything we can to avoid the parcel being returned. Thank you again for your patience and for bearing with us through this. We truly appreciate it. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
21. AGENT2026-04-03 13:52:41· email/helpdeskINTERNAL
    If no update by April 08, pls FF up and make sure to check in with the CX too. Thanks! x #2298272NA | 518557354360 For redelivery FF up w/o signature Query sent to FedEx Request #SFC32144228 created.
22. CUSTOMER2026-04-03 13:53:51· email/email
    Thank you for the update. I appreciate it!
23. AGENT2026-04-03 16:41:46· email/helpdeskINTERNAL
    If no update by April 08, pls FF up and make sure to check in with the CX too. Thanks! x
24. CUSTOMER2026-04-07 15:32:54· email/email
    Hi, I just wanted to check in and see if there was any updates with my order and when it will be delivered? Thank you!
25. AGENT2026-04-07 18:22:42· email/helpdeskINTERNAL
    FedEx UPDATE: Tue, Apr 7, 2026 at 3:31 pm FedEx Case# SFC32144228 - Shipment Change > Reattempt https://prnt.sc/laom7pgyXMoU I am sorry about the delayed delivery of this shipment. I am sorry there has been no scans since 27/03. Due to this we will need to investigate this a little further. Please can you advise on the below information so we can open a case and start the investigation. Goods description Make Model Serial number Weight ( KG ) Dimensions Colour Cost price cost invoice if over £150 Packaging Photo of what goods are
26. AGENT2026-04-07 18:22:55· email/helpdeskINTERNAL
    If no update by April 10, pls FF up and make sure to check in with the CX too. Thanks! x #2298272NA | 518557354360 For detailed searching Replied to FedEx Request #SFC32340147 created.
27. AGENT2026-04-07 18:22:55· email/helpdesk
    Dear Maggie, This is Trish from Triangl's Orders team with an update about your concern. As promised, we sent an email to FedEx about your order. They've requested us to provide a detailed description of the package and its contents, as well as the value, to help with the search. They are actively searching for your parcel, and we are now waiting for their next update. You can rest assured that we will continually make follow-ups until this is resolved to your satisfaction. We are working in the background for you. We will send you an update once we have a final solution to share with you. Please expect another email from us again soon. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish
28. CUSTOMER2026-04-07 18:29:05· email/email
    Hi Trish, Thank you for the update and for continuing to follow up with FedEx — I really appreciate your help with this. I understand the investigation process, but I wanted to reiterate that I would strongly prefer to receive the items I ordered rather than a refund, as I was really looking forward to them. If the package is ultimately deemed lost, would it be possible to arrange for a replacement to be sent instead? I also wanted to share some additional context, as this situation has been quite frustrating. I've ordered from your website multiple times in the past without needing to sign for delivery, so this was not what I was expecting. I signed the door tag as instructed, but I've now been waiting around 10 days for a reattempt. I've also visited multiple FedEx locations and made several calls, only to be told that no one seems to know where my package is. Please keep me posted on any updates from FedEx, and let me know if there's anything further you need from me to help move things along. Thanks again for your support. [2026-04-07 21:46:04] [PUBLIC] [CUSTOMER] [email/email]