CUSTOMER2026-04-06 03:18:44· chat/gorgias_chat
I received a faulty product. I want a replacement. I don't want to pay shipping for the mistake incurred on Triangl's end
AI_AGENT2026-04-06 03:18:55· chat/api
Hi Suzan!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
AGENT2026-04-06 03:19:59· chat/helpdesk
Hi, I’m Anna! Welcome to Triangl Live Chat!
AGENT2026-04-06 03:20:11· chat/helpdesk
I'm sorry to hear you have received a faulty product.
AGENT2026-04-06 03:20:22· chat/helpdesk
Would you be able to send at least 2 photos showing the problem areas?
CUSTOMER2026-04-06 03:20:56· chat/gorgias_chat
so I own the same set in another color. the bottoms of this one are messed up
CUSTOMER2026-04-06 03:21:14· chat/gorgias_chat
the material is oddly long that it doesn't even cover the underpart and hangs weirdly
CUSTOMER2026-04-06 03:21:28· chat/gorgias_chat
hard to articulate in a photo
AGENT2026-04-06 03:21:40· chat/helpdesk
Thanks for letting us know.
CUSTOMER2026-04-06 03:21:49· chat/gorgias_chat
it seems this cut was faulty
AGENT2026-04-06 03:21:53· chat/helpdesk
Our Returns Team will need the photos as well. Thank you.
CUSTOMER2026-04-06 03:22:28· chat/gorgias_chat
ok. can I add them in this chat?
AGENT2026-04-06 03:22:39· chat/helpdesk
Yes, you can.
CUSTOMER2026-04-06 03:23:33· chat/gorgias_chat
ok one sec
AGENT2026-04-06 03:24:26· chat/helpdesk
Sure.
CUSTOMER2026-04-06 03:28:38· chat/gorgias_chat
maybe this specific color has a different cut or measurements than the other terrycloth?
AGENT2026-04-06 03:29:21· chat/helpdesk
Thank you!
AGENT2026-04-06 03:29:46· chat/helpdesk
Can you also provide the order number, please?
CUSTOMER2026-04-06 03:30:30· chat/gorgias_chat
2300835NA
AGENT2026-04-06 03:31:27· chat/helpdesk
Thank you!
AGENT2026-04-06 03:33:22· chat/helpdesk
Thank you for waiting!
CUSTOMER2026-04-06 03:33:43· chat/gorgias_chat
no problem
AGENT2026-04-06 03:33:52· chat/helpdesk
I will forward your concern to our Returns Team for further checking, and please expect their email within 24 hours.
CUSTOMER2026-04-06 03:34:37· chat/gorgias_chat
ok. is it possible to cc yikeyfay@gmail.com? This is my daughter's email. It was a gift for her bday
AGENT2026-04-06 03:35:15· chat/helpdesk
Got it.
CUSTOMER2026-04-06 03:42:06· chat/gorgias_chat
thanks
AGENT2026-04-06 03:49:26· chat/helpdesk
Feel free to let us know if you need anything else. Thanks and have a great day! x
AGENT2026-04-06 03:51:28· chat/helpdeskINTERNAL
Hi, RT! For your assistance, please. Thank you! x
2300835NA
so I own the same set in another color. the bottoms of this one are messed up
the material is oddly long that it doesn't even cover the underpart and hangs weirdly
hard to articulate in a photo.
Is it possible to cc yikeyfay@gmail.com? This is my daughter's email. It was a gift for her bday
*Please see photos above
AGENT2026-04-07 05:58:33· chat/helpdesk
Hi Suzan,
For us to investigate, can you please send us a photo of the following:
- product label on the plastic packaging, where the size and the bikini name is written.
- bottoms laid completely flat, with a tape measure showing (Please see the reference photo attached below for guidance.)
- The front rise
- The back rise
- The waist
- Leg Opening
Looking forward to your next email.
Kindest,
Joanna
AGENT2026-04-07 05:58:59· chat/helpdeskINTERNAL
2300835NA linked
AGENT2026-04-11 20:18:11· chat/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/216191811